I ordered a small card for a friend who had just gone through a big break up. The card is small enough to be posted through the door but for some reason was booked onto a signed for service. This was not flagged, the card never arrived in time. When I called up the shop said they weren't sure either why it had happened. I've since been refunded the delivery fee but the card will arrrive in another 3 days... so that will be 10 days after the orignial order. It looks like I don't care, I've had to tell her I tried to send her something which has ruined the surprise. I wish I'd used a different company which would have delivered something on time.