I ordered what was described as a 'card' and so was expecting a biscuit attached to some cardboard for me to write a message inside. Instead I received a tiny biscuit in a box. Also, as the biscuit in the promotional photo had a message on it, I assumed that the personalise box was for name only, not to write an entire message myself. Therefore, the biscuit I received only had a name iced on it, rather than a nice message. This is obviously my fault for misunderstanding, but I do think the website could have been a lot clearer about what message is included and what the 'card' aspect actually entails. Paying £11 for a tiny biscuit in a box with a name on was rather disappointing and not a great gift. The packaging however, was really well done and so the biscuit arrived fully intact. I am glad that I opened the packaging myself before handing the gift over though, as I would have been embarrassed to give the biscuit to someone without being fully aware of what I'd paid for!