I ordered a tin of flower biscuits for a friend who was going in to hospital and paid extra for next day/named delivery. They arrived a day late which made it look like I had forgotten about her. Added to that the tin was dented and when I visited her I was disappointed to see how small the tin was, given that I paid nearly £30 for the whole thing. She showed me the packaging which wasn't padded and was more like a standard Amazon style wrap around cardboard box. She did say the biscuits were lovely. The sales team have said they would refund the delivery cost and send a new empty tin, as I wanted her to have it as a keepsake, but I won't be ordering from Biscuiteers again as they made me look like a rather uncaring friend.