We ordered three boxes of biscuits for Christmas presents and selected the Next Day (24hr) Collect + service. I received the email saying my biscuits had been shipped 5days after placing my order. They were already 4days late at this point. After hearing nothing about collecting my order for another 2days I got in touch with the customer service team. They blamed issues with the Collect + service and sent me a collection code which I could use to collect my order. There was no acknowledgement of any failing on their part. I have tried to collect my order today (10days after placing the order) and was told the code wasn't correct. Called the office and they are closed! This means I will not have my order in time to give as presents. Thoroughly disappointed in such a failing in basic customer service.