To be clear, I like the product, the biscuits I have received have been lovely and those I have sent have been well received, when they have arrived. However customer service is absolutely appalling for an expensive novelty item. Not only are email contact response times painfully slow but their idea of a goodwill gesture for expensively ruining a gift with late arrival and poor website function is risible, Briefly, there is a problem with the website and two months in from my first brush with it it goes I rectified. The issue is that you select a delivery date and then at check out it tells you that it is unavailable for your address, mainland UK in this case, commuter belt for a major city. The first time I went around in circles trying to rectify this and sent numerous emails which got appallingly slow responses (I'm living outside of the uk so phone wasn't an option for various reasons), I literally lost hours of my life and the biscuits arrived abut four days after the recipient's birthday. I was offered a £5 credit which I found underwhelming. However, today I thought I might try again for Mother's Day same issue on the website and no answer to my email. So, I'd give the biscuits four stars, five for beauty and three for taste, they are on the hard side but still nice enough. Customer service a gets resounding nil.