I’ve heard the biscuits are lovely so I have no fault there, but it was a hassle to sort out my order and get a response from customer services. They didn’t respond to my email for several days. In total it took about five/six days, several emails, several tweets and a phone call to rectify a mistake with the delivery address. With any other company I’d assume this would be fixable within a day or so with one email, instead of five days later. Unfortunately I live abroad so I wasn’t able to call, and had to had a friend in the U.K. to do it for me just so I could make sure the biscuits arrived on time. It took a full week from me informing them of the problem to the biscuits being received so be careful if the gift is time sensitive. Ultimately the biscuits are well received and was a lovely surprise.