I was so impressed by a biscuiteers gift that a colleague received that i decided to do the same and send a thank you gift to members of staff who had continued to work through lockdown. I understood that the gift would arrive with the message that i had placed with the order. sadly, this did not happen - the gift arrived without any message. so, the gifts had been received but the recipients had no idea where they had come from (I found this out by calling them to check whether their gift had been received!) - thereby defeating the entire intention! very disappointing!