Most miserable company I have ever worked with. Ordered bags for an event which were supposed to arrive by December 4th. I sent them about ten emails asking about the delivery date, as they were never delivered by then and received no or typical standard emails that they would look into this. I received the bags more than 3 weeks later with no apology. By then I had already needed to buy other bags for a lot of money. When I sent them an email explaining my issue their statement was that they could not do anything about this. No apology nothing. Super unsatisfied, will never order from them again.