I ordered a book on 10th June. There was no mention on Blackwells website at time of purchase that you needed an account to receive tracking information. Subsequently, I checked out as a guest. Did not receive any tracking information and my order never arrived. Customer service advised I needed to wait 25 business days for item to arrive. Which I did, then after contacting them again they promptly provided a refund. Not worth the time and effort. I ordered the same item from another online store, which was cheaper and arrived within 2 days. I would not purchase from Blackwell's again.