Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.68

1.7 Rating 169 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.7

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 1 star review on 4th June 2024

Sarah

Blackwell Books 3 star review on 10th August 2022

James Cortazar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a book and received an empty envelope with the receipt for £21.40 which had long been debited. When I tried to contact Blackwells by phone there was just a recorded message to contact them by email. When I did this quoting all the details of the Whist company, the email was blocked! Then when I tried to contact Whistl which turned into Evri I was again put into a robotic system that could not help me and I am left with a vague message that I will be contacted! Shocking service. I have no idea what they do in circumstances where the package either never did contain the book or has been opened and the book removed somewhere along the chain. I chose Blackwells because it is or was a family business and British but the service when things go wrong is shocking.”

Helpful Report

Posted 1 week ago

“DO NOT USE THIS COMPANY Not happy with their delivery service, as I was informed it would only take 2-4 days, now 5 days later i am told it could take upto ten days, what a con. this is not acceptable especially when you need for courses, also refused to refund me. so do not use this company, plus unknown to me they signed me up for a subscription. Thats just not right.”

Helpful Report

Posted 1 month ago

“Ordered 3 not so cheap but essential business books I needed pretty quick. 2 were delivered within the week. One is still missing 11 days later. Rung customer services a few days ago and was reassured they would get in contact with courier and they would keep me informed. Waited 3 days and no update. Rung up this morning to be told their customer service agent had not chased up the courier. The lady on phone this morning again assured me she would email courier and ring me back with update by end of her shift 4pm. No update by 3.45 so rung myself to be told courier has not replied back. So I will have to give them time until Monday for an update. Asked for an update Monday. Lets hope. Also asked for a manager to speak to but was told non available. Requested a phone call back from manager. Informed it will be 3-5 working days.WOW. While writing my review just got phonecall from customer services. Evri have confirmed parcel is damaged so won't be delivered. Also Customer services sending another copy but Monday. This will take anther 7-10 days minimum. Cant make this stuff up. Won't be using again in a hurry.”

Helpful Report

Posted 2 months ago

“Terrible service! Takes several months to arrive! The business does not agree to refund for things that did not arrive! I was blocked for no reason!”

Helpful Report

Posted 4 months ago

“Hi, The books i received were wrong books, those are not what i ordered. I ordered a total of 4 book but only received 2, and 2 of the books was two of the wrong books. I have sent email in regards to the wrong books that were sent to me but have not received response. Sad to believe how bad your company service actually is…”

Helpful Report

Posted 4 months ago

“The book was delivered to the US within 6 days of the order. They also sent me a tracking number. I was surprised by the New condition of the book given that it was $70 cheaper. Very happy with my purchase.”

Helpful Report

Posted 5 months ago

“dont order via this bookshop unless you order your books at least a month ago.”

Helpful Report

Posted 6 months ago

“Order never arrived. If I could give zero stars I would! My order never arrived. I tracked shipping and could see it arrived in Sydney but that's as far as I could get. Contacted Blackwell's customer service to see if they could follow up and try locate my order. I was told they couldn't do anything because it has passed the 40 days they outline in their policy. I would have at least appreciated some assistance to try locate my order, or give me some direction to do it myself. Terrible customer service from international order. No refund offered.”

Helpful Report

Posted 6 months ago

“Long wait. Wrong book sent. Non-existent customer service. Don’t do it.”

Helpful Report

Posted 7 months ago

“First and worst experience. Ordered my book in Dec for a Christmas present for my grandma and my order never arrived. Contacted and change three customer service officers with each advising me to wait without providing any substantial details on the status of my order.The lack of transparency and resolution has left me extremely disappointed. If you are buying any books from them, think twice. The negative feedbacks are true!”

Helpful Report

Posted 9 months ago

“Order was seamless. I had no issues. The price was nearly 50% less than Amazon and anywhere else. I was concerned based on the reviews here. I made an account when I checked out (instead of a guest) as someone recommended. Book set came right on time.”

Helpful Report

Posted 9 months ago

“Had to contact them to figure out what was going on with my order after no communication past a "your order has shipped email", they told me it was getting returned and that /supposedly/ I'll get a refund.”

Helpful Report

Posted 11 months ago

“Purchased Childrens game at an amazingly reduced price ordered on a Wednesday night around 7 pm it was delivered on the Friday lunch time very well packaged (brilliant communication as to delivery time and dates from Evri ) free postage too!! Which surprised me being an reduced item , excellent service from order to delivery will defiantly shop here for further purchases first in the future Thank you”

Helpful Report

Posted 1 year ago

“VERY GOOD SERVICE AND EFFICIENT CUSTOMER SERVICE. BOOKS ORDERED 25TH OCTOBER 2023 AND DELIVERED IN SINGAPORE 1ST NOVEMBER 2023 (NO TAX TO PAY, ALL INCLUDED IN THE ORIGINAL PRICE) IN PERFECT CONDITION. TRACKING SYSTEM VERY ACURATE. VERY PROFESSIONAL COMPANY. I WILL ORDER AGAIN WITHOUT A DOUBT.”

Helpful Report

Posted 1 year ago

“I had huge fees because of them and they didn't want to do anything for me.”

Helpful Report

Posted 1 year ago

“I ordered 6 books that should have been shipped together, they shipped them separately which resulted in me having to pay taxes for all 6 of them instead of being exempt of it, as stated on their website. They declined all responsabilities, but changed the infos on their website and refused to answer me after that. Do not buy from them if you live outside the UK, they are a scam.”

Helpful Report

Posted 1 year ago

“My experience was downright horrible!!!!! I ordered "How do Japanese women stay young and look young" from them on 8 April 2023. On 13 April 2023 I received an email to say they had despatched the book. Then silence!!!! I emailed them on 28 April 2023 and a malay staff named "Raina Mohamed" replied saying I had to key in my tracking no. I tried to and the reply was "no such transaction". I emailed Raina again to ask her to check. Then she replied to say something stupid like she was checking. It is 3 May 2023 today in Singapore and I have been sending her many reminders. She still did not bother to reply. I told her to refund my money. No reply. Such horrible service. Can anyone advise how do I get my money back???!!!!”

Helpful Report

Posted 1 year ago

“I ordered internationally as a guest so there was no tracking available. Seeing all the negative comments i started worrying that i would not receive my book at all or it would take months to get to me. But I received it within 5 weeks. I got the dispatch email 6 days after placing the order. My book came in perfect condition. I would totally buy from them again.”

Helpful Report

Posted 1 year ago

“Missinformation through emails and 1 missing book from the 4 i ordered and paid for. Never got a refund or the book. Don't recommend.”

Helpful Report

Posted 1 year ago

“This company misleads buyers from outside of the UK. Please if you are buying from them and you intend to ship outside of the UK, DO NOT check out as a guest. According to the business, you cannot track your order if you don't create an account.”

Helpful Report

Posted 1 year ago

Blackwell Books is rated 1.7 based on 169 reviews