Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.69

1.7 Rating 162 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

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Metrics

1.7

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 3 star review on 10th August 2022

James Cortazar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered books over the last year for my book group. The books have all arrived very promptly with an enail notifing me that the book is on its way.”

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Posted 2 years ago

“Sounds like these guys need to sort out their customer service...but they have a ton of books, I think they order some from the US that you can't find anywhere else (besides Amazon, which is evil personified). I ordered from here a lot during the pandemic and still do when I can't find certain titles elsewhere. They do take forever and a day to ship and to reach you, but I think the selection makes up for that.”

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Posted 2 years ago

“I was pleased with the service. I ordered a book and it took only 2 extra weeks to arrive from UK (I had been advised that would take longer)to Australia. Considering our international borders have been shut for nearly 18months and airline traffic is a trickle I thought that was pretty good! (It's taken just as long to receive something from Australia itself during this pandemic!!!) It was also packaged well. PS: Love the vintage edition bookmark, thank you!”

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Posted 2 years ago

“I'm very confused seing so many bad reviews here. I'm an international buyer and have purchased 4-5 separate times from this website and each order arrived in ±2 weeks. Reading these reviews makes me think I got lucky each time and now I'm hesitant to buy again. The only reason I gave 4 stars instead of 5 is because they dont really package books that well so they may come with a couple of scratches. I did email them yesterday regarding an order that came in a little damaged so I guess I'll see what their customer service is like, but like I said, there was no problem up untill now and I actually planned on buying more from them.”

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Posted 2 years ago

“I received my merchandise in mint condition in about 20 business days. I did receive a response from customer service with an accurate tracking number for my book. I admit it's frustrating not being able to reach a person when your order is running late.”

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Posted 2 years ago

Blackwell Books is rated 1.7 based on 162 reviews