Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.60

1.6 Rating 206 Reviews

15 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.6

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 1 star review on 20th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather than only addressing issues, they reconsider what constitutes excellent digital customer care.”

Helpful Report

Posted 6 days ago

“Rather than only addressing issues, they reconsider what constitutes excellent digital customer care.”

Blackwell Books 1 star review on 26th December 2025

Helpful Report

Posted 2 weeks ago

“Instead of just fixing problems, they reevaluate what makes for great digital customer service.”

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Posted 3 weeks ago

“Ordered a book to the US it arrived heavily damaged and they won't refund or exchange the item”

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Posted 3 weeks ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to Michael and his team. for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.”

Blackwell Books 1 star review on 15th December 2025

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Posted 3 weeks ago

“They are unique in their industry because of their extraordinary abilities and unshakeable integrity.”

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Posted 1 month ago

“Instead of advancing the cause, the assistance technique wasted time and increased doubt. This incident has raised questions about your company's commitment to client happiness.”

Blackwell Books 1 star review on 11th November 2025

Helpful Report

Posted 1 month ago

“Instead of advancing the cause, the assistance technique wasted time and increased doubt. This incident has raised questions about your company's commitment to client happiness.”