Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.69

1.7 Rating 162 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

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Metrics

1.7

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 3 star review on 10th August 2022

James Cortazar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long wait. Wrong book sent. Non-existent customer service. Don’t do it.”

Helpful Report

Posted 6 days ago

“First and worst experience. Ordered my book in Dec for a Christmas present for my grandma and my order never arrived. Contacted and change three customer service officers with each advising me to wait without providing any substantial details on the status of my order.The lack of transparency and resolution has left me extremely disappointed. If you are buying any books from them, think twice. The negative feedbacks are true!”

Helpful Report

Posted 2 months ago

“Had to contact them to figure out what was going on with my order after no communication past a "your order has shipped email", they told me it was getting returned and that /supposedly/ I'll get a refund.”

Helpful Report

Posted 3 months ago

“I had huge fees because of them and they didn't want to do anything for me.”

Helpful Report

Posted 6 months ago

“I ordered 6 books that should have been shipped together, they shipped them separately which resulted in me having to pay taxes for all 6 of them instead of being exempt of it, as stated on their website. They declined all responsabilities, but changed the infos on their website and refused to answer me after that. Do not buy from them if you live outside the UK, they are a scam.”

Helpful Report

Posted 6 months ago

“My experience was downright horrible!!!!! I ordered "How do Japanese women stay young and look young" from them on 8 April 2023. On 13 April 2023 I received an email to say they had despatched the book. Then silence!!!! I emailed them on 28 April 2023 and a malay staff named "Raina Mohamed" replied saying I had to key in my tracking no. I tried to and the reply was "no such transaction". I emailed Raina again to ask her to check. Then she replied to say something stupid like she was checking. It is 3 May 2023 today in Singapore and I have been sending her many reminders. She still did not bother to reply. I told her to refund my money. No reply. Such horrible service. Can anyone advise how do I get my money back???!!!!”

Helpful Report

Posted 11 months ago

“Missinformation through emails and 1 missing book from the 4 i ordered and paid for. Never got a refund or the book. Don't recommend.”

Helpful Report

Posted 1 year ago

“This company misleads buyers from outside of the UK. Please if you are buying from them and you intend to ship outside of the UK, DO NOT check out as a guest. According to the business, you cannot track your order if you don't create an account.”

Helpful Report

Posted 1 year ago

“Have tried 3 times to order a book on the Web site. No confirmation if payment went through or not. Wish I'd read reviews first..”

Helpful Report

Posted 1 year ago

“Never again. Book ordered for a birthday well within time has still not arrived - customer ‘service’ (there’s a misnomer for a start) finally admitted that it didn’t leave within the promised time. Pity nobody thought it a good idea to let me know. Finally extricated a limp apology, but still no book and a disappointed birthday boy. The contract is that I pay and you send, Blackwells. Shame that only one of us kept to the agreement.”

Helpful Report

Posted 1 year ago

“So, I placed an order and more than a week later get an email that I can't reply to saying the payment failed. This was after my bank confirmed the payment. The only thing I can think has caused this is that Blackwell's don't try to take the payment until the order is dispatched and because of the delay my bank rejected it. Sort it out.”

Helpful Report

Posted 1 year ago

“I ordered a book on 10th June. There was no mention on Blackwells website at time of purchase that you needed an account to receive tracking information. Subsequently, I checked out as a guest. Did not receive any tracking information and my order never arrived. Customer service advised I needed to wait 25 business days for item to arrive. Which I did, then after contacting them again they promptly provided a refund. Not worth the time and effort. I ordered the same item from another online store, which was cheaper and arrived within 2 days. I would not purchase from Blackwell's again.”

Helpful Report

Posted 1 year ago

“I learned a lesson, I screwed out when I purchased a book from this company! I live outside the UK and I am working overseas last March this year. They emailed me once they received the money. 💰 🤑 I screwed out also making the Blackwell's account. 🤣 They don't produce a tracking information or status of the shipment. When I returned to my home country this June, they said I should have reported within 40 days but the excused that it was already three months passed. I no longer expect anything from them, I won't trust online transactions anymore! It would be better buying from the real bookstore and not online. Money doesn't grow on trees nor you 💩🤣🙂 Thank you for your experiences I learned!”

Helpful Report

Posted 1 year ago

“I will never buy anything from them again. I live in the UK and would expect a much quicker delivery of my order. Not so. Tracking is not possible and the staff are unable to give delivery dates. This company has not bothered to make any improvements despite customers' reviews. I expect the poor delivery issue would be much worse for overseas customers.”

Helpful Report

Posted 1 year ago

“I would give 0 stars if it were possible. Don't order from this company if you live outside the UK. The delivery timelines for outside the UK are lies and their helpdesk are just bots who have no power to do anything including check order details - it just spits out the same message each time you make an inquiry. I ordered a book on 5 May for an important meeting on 2 June. Although the money was debited and I received a confirmation email for dispatch the order never showed up in my online account. After 10 days I contacted the help desk to ask about this issue and check the delivery address was correct. At this point I was told to wait for 25 days. It is now 30 May and I have sent another email requesting help and they have told me to wait for another 25 days. I have asked for my money back because I am so disgusted by this service. I am sure I will just receive another email telling me to wait for 25 days.”

Helpful Report

Posted 1 year ago

“Blackwell Books is super dishonest with shipments outside the EU. They are not setup to ship to Canada and do this through DHL who then fleece you with customs fees. They don’t really ship outside the UK despite their website claims. DHL are just as bad as Blackwell which doesn’t help. They then refer you to fine print which should have been obvious upon ordering where they give the impression they can actually ship overseas. avoid Blackwell at all costs, an awful company!!!!”

Helpful Report

Posted 1 year ago

“Took my money, did not receive my book. Customer services said they could not find details of the original order and would get back to me by email once they looked into it told it could be up to 2 days! Absolute joke! I could have ordered on Amazon and had it delivered the next day but I thought I would give the little guys a chance, I was wrong this is the reason why Amazon will put you out of business!”

Blackwell Books 1 star review on 23rd April 2022

Helpful Report

Posted 2 years ago

“I ordered two Harry Potter hardback books from Blackwells. One was as expected (good print and paper quality, illustrated sleeve over hard cover) the other was a clear bootleg (smaller, paperback quality print/paper, low quality print on hardcover - no sleeve). I alerted Blackwells to the issue- pointed out how it was bootleg and didn't look like the other book I purchased nor the photo on the site. They said, the dimensions listed on the site match there for it is not bootleg and I can return the book for a refund. Naturally, shipping costs to return it will exceed the refund amount. So- not a great option. But the real issue is that they, or their distributors, are selling bootleg versions of the book and they are not taking action to correct that.”

Helpful Report

Posted 2 years ago

“Ordered a book to help us with Walks whilst on holiday 20 days ago & it’s still not arrived. Won’t be helping us, as we are travelling today. Very poor service & wont be using Blackwell Books again!!”

Helpful Report

Posted 2 years ago

“They shipped me the wrong item. They are refusing to send the correct one, or send me a refund. Do not order from them!”

Helpful Report

Posted 2 years ago

Blackwell Books is rated 1.7 based on 162 reviews