Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.59

“DON'T ORDER FROM BLACKWELL'S ANYMORE! After Bookdepository closed Blackwells became my go to online bookstore and I was very satisfied. Unfortunately the company seems to have taken a bad turn. It takes them very long time to dispatch books, they are very unreliable with shipping times, deliberately avoid taking responsibility for failing to ship on time. In this situation they were unable to ship a book they report as having 10+ copies in stock within 3 weeks (not deliver - ship!, shipping is +2 weeks extra). Go for a different online bookstore, they might charge you 4 or 5 euros for the delivery, but with lower book prices and getting your order on time you'll end up paying almost the same and you'll save yourselves a lot of frustration.”

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Posted 2 weeks ago

“After weeks of frustration and dead ends, I honestly didn’t know where else to turn. It felt like every option I tried led nowhere, and the stress was becoming too much to handle. The moment I reached out, I noticed a difference in how they handled everything. They were patient, focused, and truly willing to listen. They didn’t rush the process and made sure every detail was clear, which helped restore my confidence and sense of direction.”

Blackwell Books 1 star review on 1st April 2026

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Posted 6 months ago

“After weeks of frustration and dead ends, I honestly didn’t know where else to turn. It felt like every option I tried led nowhere, and the stress was becoming too much to handle. The moment I reached out, I noticed a difference in how they handled everything. They were patient, focused, and truly willing to listen. They didn’t rush the process and made sure every detail was clear, which helped restore my confidence and sense of direction.”

Helpful Report

Posted 6 months ago

“After weeks of frustration and dead ends, I honestly didn’t know where else to turn. It felt like every option I tried led nowhere, and the stress was becoming too much to handle. The moment I reached out, I noticed a difference in how they handled everything. They were patient, focused, and truly willing to listen. They didn’t rush the process and made sure every detail was clear, which helped restore my confidence and sense of direction.”

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Posted 6 months ago

““After everything I went through, I’m grateful to have finally found a team that truly keeps its promises. Thank you, Mrs Gloria Allred.””

Blackwell Books 1 star review on 3rd March 2026

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Posted 7 months ago

“I made a book order that was in stock on 06 02 2026. I rang their customer service telephone number to find out when I can expect to receive my book today (11 02 2026). The customer service advisor at the other end of the phone informed me she expected my book to to arrive at the dispatch centre by the end of this week and then it can take between 2-4 business days to arrive. Their is no way of tracking if you did not buy through an account. So, it can take potentially 2 weeks to receive a book bought online from Blackwells even if you live in the UK. Appalling slow and poor service. Never again after my first and only order.”

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Posted 7 months ago

“Nach monatelangem Stress und Kosten von fast 815.000 £ war ich mental völlig erschöpft und wusste nicht mehr weiter. Barbara Hunt und ihr Team nahmen sich die Zeit, meine Situation zu verstehen und begleiteten mich mit Sorgfalt und Professionalität. Die Kommunikation war stets klar und transparent, mit regelmäßigen Updates und ohne unrealistische Versprechungen. Sie erklärten mir jeden Schritt und führten mich Schritt für Schritt an. Es war kein schneller oder einfacher Prozess, aber am Ende wurde alles geklärt, und ich bin sehr dankbar für die Unterstützung.”

Blackwell Books 1 star review on 11th February 2026

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Posted 7 months ago

“Rather than only addressing issues, they reconsider what constitutes excellent digital customer care.”

Blackwell Books 1 star review on 12th January 2026

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Posted 8 months ago

“Rather than only addressing issues, they reconsider what constitutes excellent digital customer care.”

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Posted 9 months ago

“Rather than only addressing issues, they reconsider what constitutes excellent digital customer care.”

Blackwell Books 1 star review on 26th December 2025

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Posted 9 months ago

“Instead of just fixing problems, they reevaluate what makes for great digital customer service.”

Blackwell Books 1 star review on 20th December 2025

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Posted 9 months ago

“Ordered a book to the US it arrived heavily damaged and they won't refund or exchange the item”

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Posted 9 months ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to Michael and his team. for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.”

Blackwell Books 1 star review on 15th December 2025

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Posted 9 months ago

“They are unique in their industry because of their extraordinary abilities and unshakeable integrity.”

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Posted 10 months ago

“Instead of advancing the cause, the assistance technique wasted time and increased doubt. This incident has raised questions about your company's commitment to client happiness.”

Blackwell Books 1 star review on 11th November 2025

Helpful Report

Posted 10 months ago

“Instead of advancing the cause, the assistance technique wasted time and increased doubt. This incident has raised questions about your company's commitment to client happiness.”

Helpful Report

Posted 10 months ago

“Rather than only resolving issues, they reconsider what constitutes exceptional digital customer care.”

Blackwell Books 1 star review on 9th November 2025

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Posted 10 months ago

“They reimagine what great digital customer service looks like, not merely address issues.”

Blackwell Books 1 star review on 6th November 2025

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Posted 11 months ago

“They are unique in their industry because of their extraordinary abilities and unshakeable integrity.”

Blackwell Books 1 star review on 2nd November 2025

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Posted 11 months ago

“They are unique in their industry because of their extraordinary abilities and unshakeable integrity.”

Blackwell Books 1 star review on 28th October 2025

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Posted 11 months ago

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