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Blackwell Books Reviews

1.7 Rating 162 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

1.7

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received book in reasonable time, but noted on Credit Card Bank Statement that this was a Recurriong transaction !!!! I only requested and purchased one specific book. I had to contact my Bank to get future payments Blackwell's to be cancelled.”

Posted 2 years ago

“I ordered two items, only one arrived and it's been more than two months, I still haven't received the other book. Tried to contact their customer service, never get back to me. First time buying books from them and will never do that.”

Posted 2 years ago

“Purchased a book from an international seller from this website, estimated to take between 15-45 days? I never received it however I had to wait the max estimated timeframe for delivery to inquire about a refund which by the time it ended almost meant I would be ineligible for a refund (60 days). I contacted them and was told I got a refund back to my card however I never did receive one and the book never arrived. A scam and I wish this bookshop would stop being promoted as reputable.”

Posted 2 years ago

“Purchased a book from an international seller from this website, estimated to take between 15-45 days? I never received it however I had to wait the max estimated timeframe for delivery to inquire about a refund which by the time it ended almost meant I would be ineligible for a refund (60 days). I contacted them and was told I got a refund back to my card however I never did receive one and the book never arrived. A scam and I wish this bookshop would stop being promoted as reputable.”

Posted 2 years ago

“I ordered 2 of the same book by accident. I immediately sent a reply which I was told was resolved. The next day I got an email saying the two books had been despatched. Don't order from this company they are pathetic, the emails they send you cannot reply to, which makes it hard to get help. If I'd looked at the reviews beforehand I'd never have wasted my time and money on them.”

Posted 2 years ago

“Avoid them at all cost! Same story like the others you can read below. I ordered a book for my partner's birthday, paid... And the book has never arrived! According to one tracking app it's out for delivery, according to other - it's been delayed for weeks! Tried to contact Blackwell's, but haven't heard from them!”

Posted 2 years ago

“Do not use this company I ordered two books on December 13th. Money taken on the 15th and advised that the books were despatched on the 16th. I waited and looked at their international shipping times (I’m in Australia) and still no books. It is early February. I have emailed the customer service team three times (17/01, 30/01 & 07/02) and have not received a single response. I wasn’t given a tracking number either because I purchased them as a guest with no account. Do not use, it is a scam and I am currently trying to get a refund through my bank. I have seen others from Australia with exact same issue and I don’t think anyone in Australia should order from this company if you actually need a book! Also, they have now tried to deny any responsibility for the safe arrival for these deliveries because, and I quote Hanna a Blackwell’s employee here, “Orders to Australia are sent by standard mail, which is untracked, with the final stage of delivery being completed by Australia Post.”. Would have been very upset if I had signed up first so I could receive my tracking details only to find they wouldn’t be providing it. I call BS!”

Posted 2 years ago

“Have had them ignore at least 4 emails from me, they did reply to one to give me a ticket number to then say the matter was resolved while they had done nothing but tell me to get back in touch and they would give me the information needed to return and refund.They duplicated my order and now I'm stuck with four books the same. Would never order from them again customer service is dreadful and no way to get in touch with them other than email that they ignore”

Posted 2 years ago

“I ordered books in November last year. It’s now in February. No sign of books and no sign of Blackwell’s. They do not answer my emails, always a automated response.”

Posted 2 years ago

“I’m with everyone else on here, would give zero stars if I could! I ordered a book on 3rd Jan that was a gift. I emailed on 8th Jan as I hadn’t heard anything about dispatch, but got no reply. So on 10th Jan I emailed to cancel the order as it wouldn’t arrive in time (and ordered the book elsewhere). Then 5 days later they dispatch the cancelled order and take my money. I returned as soon as I received but 3 weeks later I am yet to receive an acknowledgement, let alone my refund!! I hope people see these before purchasing with them - gutted that I didn’t!”

Posted 2 years ago

“I am with everyone zero stars returned a book which I received far to late not in time for Christmas. I am still waiting for my refund. Must have emailed 100 times try to phone can never get through. Absolutely dreadful customer service. Steer clear DO NOT BUY FROM THIS COMPANY”

Posted 2 years ago

“I would like to leave zero stars! I ordered a book from Blackwells on Saturday and by Thursday nothing, no emails, no contact, nada! I emailed them to ask why no contact or even why no delivery of the book. To my alarm and anger, within 10 minutes I received a paypal message that I had just paid for the book. Another email at the same time told me my book had just been despatched. I emailed Blackwells and told them this, adding that if I had not emailed them would the book still be sitting there doing nothing. No apology, nothing! Never will I order from them again.”

Posted 2 years ago

“Same as everyone else would give a zero star if I could been waiting 4 weeks for my music book non existent customer service sent numerous emails and just get an automated reply no wonder these punks have put the shop up for sale unbelievable Jeff”

Posted 2 years ago

“Agree with previous reviewers. Non-existent customer service. It's been 7 weeks since my order was supposedly dispatched. All I get in response is an automated email with FAQs”

Posted 2 years ago

“Would rate NO stars if I could?! No customer service, no books .. but they take your money. I hope someone’s reading this before they order. They are just shonky & crooks.”

Posted 2 years ago

“Customer service is not existent. Emails regarding missing, but paid for, orders are simply ignored. Request for refund is ignored. I dont think they will continue in business with such poor service. I wont use them again”

Posted 2 years ago

“Ordered 2 weeks ago. No updates at all. Emailed client services who don't bother responding (reading other reviews online it seems that they just ignore every email). Rang physical store who gave me phone number for online team. However that phone number doesn't take calls. In store team can't help me. And now i'm stuck waiting with no updates, and they've taken my money.”

Posted 2 years ago

“I preordered a signed copy of house of sky and breath just to have it cancelled today. No reasoning given except human error. Email was super condescending and all they did was encourage me to buy an unsigned copy of the book. Like I’m going to give them any more business.”

Posted 2 years ago

“As with other reviews, a mistake to use this company. No delivery information, 6 day late when arrived; no telephone number and no response to emails. Now chasing a refund but it look is as if i will have to claim against the credit card.”

Posted 2 years ago

“I would give them 0 stars but I am not allowed to. DO NOT ORDER FROM THIS COMPANY. They do not respond to emails, they do not seem to have a contact phone number, they do not send shipping information and their books DO NOT ARRIVE. I am now chasing a refund. What a joke.”

Posted 2 years ago

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Blackwell Books is rated 1.7 based on 162 reviews