Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.67

1.7 Rating 179 Reviews

16 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.7

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 3 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had them ignore at least 4 emails from me, they did reply to one to give me a ticket number to then say the matter was resolved while they had done nothing but tell me to get back in touch and they would give me the information needed to return and refund.They duplicated my order and now I'm stuck with four books the same. Would never order from them again customer service is dreadful and no way to get in touch with them other than email that they ignore”

Helpful Report

Posted 3 years ago

“I ordered books in November last year. It’s now in February. No sign of books and no sign of Blackwell’s. They do not answer my emails, always a automated response.”

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Posted 3 years ago

“I’m with everyone else on here, would give zero stars if I could! I ordered a book on 3rd Jan that was a gift. I emailed on 8th Jan as I hadn’t heard anything about dispatch, but got no reply. So on 10th Jan I emailed to cancel the order as it wouldn’t arrive in time (and ordered the book elsewhere). Then 5 days later they dispatch the cancelled order and take my money. I returned as soon as I received but 3 weeks later I am yet to receive an acknowledgement, let alone my refund!! I hope people see these before purchasing with them - gutted that I didn’t!”

Helpful Report

Posted 3 years ago

“I am with everyone zero stars returned a book which I received far to late not in time for Christmas. I am still waiting for my refund. Must have emailed 100 times try to phone can never get through. Absolutely dreadful customer service. Steer clear DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 3 years ago

“I would like to leave zero stars! I ordered a book from Blackwells on Saturday and by Thursday nothing, no emails, no contact, nada! I emailed them to ask why no contact or even why no delivery of the book. To my alarm and anger, within 10 minutes I received a paypal message that I had just paid for the book. Another email at the same time told me my book had just been despatched. I emailed Blackwells and told them this, adding that if I had not emailed them would the book still be sitting there doing nothing. No apology, nothing! Never will I order from them again.”

Helpful Report

Posted 3 years ago

“Same as everyone else would give a zero star if I could been waiting 4 weeks for my music book non existent customer service sent numerous emails and just get an automated reply no wonder these punks have put the shop up for sale unbelievable Jeff”

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Posted 3 years ago

“Agree with previous reviewers. Non-existent customer service. It's been 7 weeks since my order was supposedly dispatched. All I get in response is an automated email with FAQs”

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Posted 3 years ago

“Would rate NO stars if I could?! No customer service, no books .. but they take your money. I hope someone’s reading this before they order. They are just shonky & crooks.”

Helpful Report

Posted 3 years ago

“Customer service is not existent. Emails regarding missing, but paid for, orders are simply ignored. Request for refund is ignored. I dont think they will continue in business with such poor service. I wont use them again”

Helpful Report

Posted 3 years ago

“Ordered 2 weeks ago. No updates at all. Emailed client services who don't bother responding (reading other reviews online it seems that they just ignore every email). Rang physical store who gave me phone number for online team. However that phone number doesn't take calls. In store team can't help me. And now i'm stuck waiting with no updates, and they've taken my money.”

Helpful Report

Posted 3 years ago

“I preordered a signed copy of house of sky and breath just to have it cancelled today. No reasoning given except human error. Email was super condescending and all they did was encourage me to buy an unsigned copy of the book. Like I’m going to give them any more business.”

Helpful Report

Posted 3 years ago

“As with other reviews, a mistake to use this company. No delivery information, 6 day late when arrived; no telephone number and no response to emails. Now chasing a refund but it look is as if i will have to claim against the credit card.”

Helpful Report

Posted 3 years ago

“I would give them 0 stars but I am not allowed to. DO NOT ORDER FROM THIS COMPANY. They do not respond to emails, they do not seem to have a contact phone number, they do not send shipping information and their books DO NOT ARRIVE. I am now chasing a refund. What a joke.”

Helpful Report

Posted 3 years ago

“If you've read the bad reviews about customer service and think that you can manage without having to contact them, DON'T. My order has not arrived and it's been over a month even though their site states that it would arrive before 25 days. Have sent three seperate emails from two different accounts with no response except for an automated email linking me to their FAQ section. This site is literally no better than a scam, if you're trying to save money it's better to just spend a few extra dollars and actually receive the product.”

Helpful Report

Posted 3 years ago

“I ordered about 30 different books and that was probably about a few weeks ago and since then I keep asking the company for tracking numbers. I must have asked about five different times at least for tracking numbers and the best that I got was a no reply email saying that they've been dispatched and that's the best that I could get when I insisted to get tracking numbers because a lot of them I didn't notice showed up at where it was supposed to go. Nobody EVER replies back to any questions I've asked about the books I've ordered. VERY bad customer service.”

Helpful Report

Posted 3 years ago

“Awful - cancelled entire outstanding order because payment had failed. Yet it was THEIR FAULT as they have a problem with their payment processor accepting Amex (which was not a problem with the first half of the order dispatched yesterday. Why cancel the entire order? They don't take phone calls, they don't have an email address, the cancellation email does not list the items they have cancelled, the email is from a "no reply" address. What a terrible shop, trading on a "quality bookseller" name but they are worse than the worst online store. Clearly poorly resourced and badly run.”

Helpful Report

Posted 3 years ago

“Blackwell's- avoid at all cost! They ignore emails. Do not have goods in stock. 10 days later - no goods. A complete lack of customer service and should be black listed. DO NOT order books for Christmas delivery unless you want to be disappointed. Incidentally, number to call is 01865333536 found through my Paypal transaction.”

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Posted 3 years ago

“Ordered two books 01/05/21 - they claimed a "slight delay" due to Covid. It is now 06/12/21, over half a year later, and still nothing but they still took my money. Website is opaque, and constantly tries to dissuade you from complaining or requesting a refund. Not the first time, as once they let me order something they didn't have, and didn't notify me until a full month after. Would rate 0 stars if I could.”

Helpful Report

Posted 3 years ago

“Unacceptable delay, left customer in the dark without any communication on status for online orders… if no stock, then pls mention on the website upfront, don’t give empty promises or hope. Disgusted with their practice. Avoid this company like a plague.”

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Posted 3 years ago

“When I received the unhygiene book, I found that there was food on the front book. I will refuse pay postage to return it to them because that is unacceptable. I’m not very happy with it. I’m so fed up to keep delaying to reply me without a real person and I also am very fed up that it keeps robot automatically to my email, I’m doing apply over again and again. That’s waste my time. I hate robot automatically, that’s not very fair to me. I’ve been contacted them for hours. I won’t buy any books this company again because the customer service is very terrible. I can’t contact them by phone. I’ve been very very very frustrated about this. That’s damaged to my health by my frustrations.”

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Posted 3 years ago

Blackwell Books is rated 1.7 based on 179 reviews