Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.67

1.7 Rating 179 Reviews

16 %

of reviewers recommend Blackwell Books

Company Reviews

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Metrics

1.7

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 3 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor. Ignored at every turn. Item not even dispatched yet and already received my other two items from other sellers. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Ordered books in stock 3 weeks ago. Still have not received 2 of them although online account states dispatched. No email of dispatch from Blackwell's, no tracking. Dire lack of information. Have received one book today which was dispatched 3 days after the other 2 missing ones. Have received the order piecemeal, l will never use this company again and there is no way to resolve anything except by bots.”

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Posted 3 years ago

“Very slow delivery and no response to emails”

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Posted 3 years ago

“Appalling service. Quoted up to 15 days delivery. Took my money and received one email saying order received and processing. No delivery and no communication since. The website is always down and email is a no reply. Looks like I have been dudded.”

Helpful Report

Posted 3 years ago

“Appalling service. I ordered a book on 21st Sept, confirmation came through on email, and then nothing. No order updates, no dispatch notice, no booked delivery slot, nothing. After a few days, reached out on email (no phone number provided) and had to wait for 3 days before a tame response apologising as they had tech issues. Waited again, still no update, emailed again on 30th, still no response. Clearly happy to take the money but not send the goods and unable to contact anyone to resolve. I've now got to try to cancel the order and get my money back. Like I say, absolutely appalling service. Recommend you DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“False advertising, the book I bought was explicitly stated as 1st Edition, January 1990 The book I received on the other hand was from at least 2 decades later, with references to ebooks and the death of the author in the opening pages.”

Blackwell Books 1 star review on 15th September 2021

Helpful Report

Posted 3 years ago

“Order hasn’t arrived and it’s been 2 months”

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Posted 3 years ago

“Like so many of the other reviews my order never arrived, no way of contacting the business apart from by email which gets a reply saying case closed and solved. This business has no concern for either their customers or their businesses name. I seriously wonder how they are still in business. I hope for anyone reading this review they are doing so before buying from this company and not after making a purchase that never arrives. Shame there’s no option for 0 stars. I seriously suspect all the 5 star reviews like this company is a scam, Buyer beware,”

Helpful Report

Posted 3 years ago

“Seriously don't know how these guys are still operating. They don't actually send the book for overseas deliveries and if you write to them to request an update or refund, they just close the case. Do yourself a favour and don't take the risk.”

Helpful Report

Posted 3 years ago

“Would give no stars if I could. Wish I’d read the reviews first book hasn’t turned up and was supposedly shipped 4 weeks ago”

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Posted 3 years ago

“First time ordering through Blackwells and I'm still waiting for an order I placed and paid for 6 weeks ago. Can't track the order on the online tracker and they don't reply to emails and are hard to contact. Really disappointed. Reordering the book as it's a now very belated gift through Book Depository.”

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Posted 3 years ago

“Ordered Books month ago, after a month got reply lost in transit Worst customer service”

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Posted 3 years ago

“JUST ORDER FROM AMAZON !! Order of 1 book dispatched 9 days ago, still haven't received the delivery. Customer service is terrible and just push the blame to Hermes, my money was paid to Blackwells not Hermes, sort yourselves out, joke of a company.”

Helpful Report

Posted 3 years ago

“Very slow to dispatch and several days to receive using some cheap service called whistl combined with the worst courier service which is hermes, Item arrived with the clingfilm on book ripped in several areas and part of the foil on the outer scuffed, seems to be no easy returns process either. I don't want to support amazon but i will also refrain from supporting blackwells in the future”

Helpful Report

Posted 3 years ago

“I tried to cancel an order the day I submitted it. Now I find it’s in the post and the money debited from my account. No activity has shown up on the Blackwells My Account. Website is impossible to use and no telephone contact is accessible. How do I return an unopened, unwanted package?”

Helpful Report

Posted 4 years ago

“Appalling customer service. Still waiting for my order to arrive that was allegedly despatched 25th June, and they have now closed my case. Would not order ever again from here or recommend.”

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Posted 4 years ago

“Tried to order a copy of the Xeelee Omnibus, but both my Visa and Paypal were declined despite having sufficient balance for the book.”

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Posted 4 years ago

“What I ordered for my grandchild’s birthday surprise in March hasn’t arrived yet! Customer service is non existent and login to find out is even worse. No reply for the emails. Very poor.”

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Posted 4 years ago

“I ordered a book from UAE on December 8th 2020 and still, i did not receive the book ... I paid $117 ....sent several emails but no reply...”

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Posted 4 years ago

“I bought volume 30 of Attack on Titan, it’s the last volume I need and it was on sale. I paid for faster delivery, 2-4 business days. It’s several days past that and no sign of it arriving. I’ve emailed asking after my book, no response. Customer service is terrible. Price is reasonable and the delivery is appalling. Convinced it’s a scam site”

Helpful Report

Posted 4 years ago

Blackwell Books is rated 1.7 based on 179 reviews