Anonymous
Blackwell’s provides the worst online ordering service and customer service I have ever encountered. I ordered a $150 book in April. It was despatched May 1. It was shipped without tracking, which I found unusual, particularly given a product of this cost. I understood that the pandemic would likely delay shipment but as of the end of July (4 months!), the book has still not arrived. Along the way, I have contacted Blackwell’s on several occasions - at times with no response and at others with politely dismissive responses requesting that I wait longer (those times when I did receive a response, the response would come about 2 weeks after I had made contact) . My last request was for a refund, which was ignored. I subsequently had to dispute the charge. I would highly recommend against online ordering from Blackwell’s. They clearly do not care about their customers nor about operating in an ethical and professional manner.
3 years ago
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Blackwell Books has a 1.7 average rating from 162 reviews

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