After one charge of the motorised new blind, it stopped working... we plugged it back in, only for it not to work. After checking, the prongs had moved. I contacted blindsbypost who sent a manual on how to rectify the issue. I did this... prongs snapped and they are now saying it was misuse of the blind. Never use this company - they are shocking. Sent me a payment link for a new motor at £108 when i only tried to sort the problem after them telling me to do it a certain way. Asked for it to be escalated and i was told it was only on email ... id rather they call me. Dont waste your money on this company. The cheek to ask me to pay for a new motor when i did what they asked me to do!!!!!