Quite literally the worst customer service and company I have ever dealt with. DO NOT use vodafone, they will waste your time and make your life hell. Over the past week I have calculated my time on the phone to them and it has been 4.5 hours in total. With no remorse or compensation from anyone. To name a few problems they said my new phone would arrive on saturday and it never did. On the phone they said they couldn't get it to arrive any sooner than the next saturday because it was only saturday delivery... They also prevented me from making an upgrade because they failed my credit checks even though I have 3 different business accounts with vodafone and have had my contract for 10 years. They are shocking and unfriendly. Some of the staff I spoke to had a terrible and incredibly unhelpful attitude, I was truly shocked. If you are wanting to upgrade or change provider DO NOT go with Vodafone.