Vodafone UK Reviews

2.40 Rating 5 Reviews
20 %
of reviewers recommend Vodafone UK
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Customer Service
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I have been with Vodafone for over 20 years . Recently wanted an old iPhone unlocked so I could use a cheap SIM in for work only. Not INSTEAD of my usual contract with Vodafone but as well as, so no disbenefit to them. Supposed to take 10 days to unlock - took more than 6 weeks, 3 calls and then when they said it was unlocked it really wasn't. In the end I had to go and pay £90 for a new phone as I simply couldn't leave my clients without a contact number for any longer. Frustrating when I had a perfectly good phone at home in a drawer - I think it is a shame the companies have so much control over handsets, even after you have had a new handset from them!
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Posted 1 week ago
WHEN I WAS LOOKING FOR A MOBILE THE HONOUR 20 LITE WAS SHOWING AT £15PM BUT I ALL READY GOT A BILL FOR £22 POUNDS WHICH THEY HAVE TRYING GOING INTO MY BANK WHEN I HAVE NOT BEEN PAID YET, WHICH I WILL BE CHARGED FOR ASWELL
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Posted 6 months ago
Took a phone with no upfront cost and realised later that vodafone was going to charge me for it anyway. I have been trying to fix the problem for over a week. Every single person I spoke to confirmed that I was right and the fee would be removed, 1 week and several phone calls later, the fees are still there. I've just been on the phone with a "MANAGER" who told me that Vodafone has no access to their own web chat transcripts and that it is my responsibility to fix the mistake they made. I have also spoken with someone from the billing team who confirmed that they cannot do anything to help as the payment has already been processed. It is exactly what happened last time. That must be some sort of system. What a shame!
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Posted 9 months ago
Long term customer, approx 10yrs. Just upgraded, had a query which was quickly entered via online chat. Processed my order online and was able to collect from my local store the following morning :).
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Posted 10 months ago
well, just stepped into the most buzzard #Vodafone shop ever! #Poole store has the rudest most unhelpful assistant store manager ever!
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Posted 10 months ago
Vodafone UK is rated 2.40 based on 5 reviews