“My internet connection was very poor with the company I was with. Disconnecting all the time, catch up not working, difficult to work etc. Managed to change to Vodafone without any issues or problems. They are very efficient. The equipment arrived on time and I was up and running on the date they advised.”
“I loved being with Vodafone for my broadband but when it came to moving house the whole situation turned into an utter farce. I had to phone Customer Services 5 times to sort out what should have been a straight forward request and in the end, because they couldn't get my new details correct, I cancelled the contract and I now get my broadband from Sky. This didn't stop Vodafone from sending a new router to my old address even after I'd cancelled everything. Really???!!!”
“Terrible company. Stay away!!
Don't deliver their product on time and can't refund you money if you don't have UK account (but to take the money of course they can). I've order in advance Sim card for my UK Vacation, they said it'll take up to 4 days, it got to the address 14 days after! Didn't got to use the Sim card bc I wasn't in the UK anymore. They refused to give me back my money, each person say something else, a month has passed and nothing is solved. Go anywhere else just not Vodafone.
BTW- they'll keep answering you that they want to help and solve the issue, but everything is lies. Tried talk to them again&again (being really naive). Still lies and a thiefs. For your peace of mind, Don't do it to yourself 🙏”
“I’ve been with Vodafone for 33 years and have never had any trouble with them in all that time. They are quick at letting me know any discounts or offers I may be entitled to, they are really helpful too
Cheers”
“Customer service following a fault, which was the responsibility of Openreach, was poor. The bot is useless. The online chat cannot take you to the te hi cal team. The communication from Vodafone is much less than expected. Very disappointed. All the agents were pleasant and as helpful as they could be in a system that is not fit for purpose.”
“Just switched to Vodafone broadband. So far the communication has been excellent, the website login was easy to get into on initial use as I had forgotten my password.”
“I have had issues with Vodafone, but their customer service is improving day by day! My contract is renewed now as I trust Vodafone more than any other mobile network provider I have used. My contract is for 2 years. I am very happy for Vodafone how they have trained staff to deliver above standard performance. When I called their customer service yesterday, I felt like I was an important customer to them. I felt like the gentleman who was in Egypt, listening carefully to everything I was saying to him.
You have to understand that customer service is extremely important when you are dealing with any company or organisation. Customers are part of the company. If there’s no customer, the company or the organisation will no longer exist.
Very well done how Vodafone has improved. I’m happy I have now renewed my contract knowing and trusting that, they will never overcharge me or break their promises. Thank you”
“Whitney on the saves team! Well what a lovely lady, she couldn’t have been more helpful if she tried bless her. Explained everything to me in so much detail and so patient when I was making decisions about things! I couldn’t have hoped for a better customer service journey.
Samantha (twinny)”
“Some companies have bad customer service, others have very bad, you even have companies with no customer service at all, but vodafone customer service,!
I got admit they are on a different level, you phone them and if you are able to get a hold of them and manage to speak with somebody after that idiotic answering machine, then you get a nerve massage of 5 min nonsense security questions and when you pass that, you will start explaining your issue like to a 5 year old kid and not to a specialist that is supposed to solve your problem, when he finally understoods about 5% of your exhausting explanation then he will tell you to hold the line and he will transfer you to the right specialist and again the same exhausting explaining and guess what, he understands your problem slightly better then the previous one but he can't really help with the issue because they need a group of specialists to solve the problem!?! Again same explaining procedure and finally after hour and half you get some kind of instructions what to do and a promise that the problem with the ridiculously slow so called 4G will be solved, you hang up relieved from the long nerve chewing conversation and with hope that you've solved your issue. I have followed all the instructions and change to new settings and guess what FiNnally no changes at all, I kid you not , they have dumb, dumber and dumbest for customer service.
On the next freaking day I called them again bla bla bla bla 1 hour nonsense and I was promised I would get new sim card the next day that will work 100% and a 20£ discount from next payment, waited for more then a week and finally I have received a blank sim card and when I have plugged it in no network at all nothing like I did not have a sim card at all, I've said to my self im not gonna try anymore and plugged back the old sim with the slow net sim card, my contract was ending the next month on the 10th of august I've got the discount they have promised and was planning to keep it till my contract expires but on the 29th of july 11 days before the contract expires they have blocked my sim card completely and it displays SIM card not provisioned for voice, my banking account was linked to that number i was expecting a really important call from HMRC and they cut me off so effortlessly i couldn't believe it.
This is just a very small portion issues that I had with vodafone and I can go on, but Im sure anybody will get the picture about this horror twilight zone company so called vodafone.
It is outrageous vodafone should be prosecuted criminally and take away their licence as a provider with a big fine.”
