Ordered rosebud gift set flowers a day before delivery also request for delivery in the morning due a surprise birthday present cost €99,-!!! Since you can't call them I emailed Bloom Magic at 3 pm on the delivery date what time to expect the present I got no reply except the information that they received my email and being reviewed by the customer service team...... and more of that sort of nonsense. At 6:00pm the same day I emailed again to request a refund and cancel the flowers........ at 6:15pm the flowers were delivered unfortunately it was not a fresh bunch of flowers and the whole surprise was ruined. Up until now there has been no communication whatsoever from Bloom Magic. The whole experience has been incredibly disappointing and unacceptable.