Ordered flowers for a birthday present and when they arrived more half were already dying and brown in colour and had been damaged in transit. As it was a birthday present i was incredibly disappointed, i could not even give to the recipient. I emailed the company and asked for a full refund, they replied 4 days later and did not reply to the refund request however did apologize and offered to send the flowers again. I accepted this in lieu of a refund as they were a gift, although late, the recipient could at least get the bunch of flowers intended. When the 2nd bunch of flowers arrived, although better, they still had 30% brown dying roses and what was visibly obvious was that they included far far less flowers than advertised (and delivered in the 1st bunch of flowers). Needless to say i will not be recommending this company to anyone nor will i be using them again. I at least thought after sending replacement flowers they would be the expected quality.