The flowers were not delivered to the correct address. As they were a gift I was not expecting or tracking them. They were found some days after delivery in the grounds of a nearby church. There was no box packaging but the card was with them & a neighbour recognised my name & brought them to me! Considering the flowers had been there for several days there were in a surprisingly good condition. My complaint is not about the flowers but the delivery which seems to have been just dumping them at the churchyard. If they had gone to a neighbouring house in error, I’m sure they would have been passed on to me but delivery to a church yard?!