“Truly appalling business model and customer service. It is reasonable to expect that flowers ordered for a particular day will arrive on that day. Flowers tend to be for occasions after all - birthdays, anniversaries etc. Bloom & Wild heavily caveat that they can't guarantee flowers will arrive on your chosen day. A weird offering for a florist. They also claim '94%' do arrive on time. I question their evidence, given how poorly they perform in all other areas as a business. So far my order is delayed by 48 hours. My disappointed friend has waited at home for two days for a gift that failed to arrive. When delivery is delayed like this, Bloom & Wild send you an automated message, offering a five pound discount on your next purchase. Not a refund. So, shoddy service and communications so poor that it relies solely on AI and automated emails - and they expect the customer to come back for more.”
“After countless failed attempts to resolve the issue on my own, I turned to FRAUD SHIELD RECOVERY . I was immediately impressed by her team’s approach. They were efficient, knowledgeable, and kind throughout the process. They made a difficult experience bearable”
“I ordered some flowers to be sent to my friend after an operation with hopes to brighten her day & cheer her up. The 1st bunch arrived looking tired, droopy & old so I complained and requested a replacement to be sent to her. The 2nd bunch were even worse than the 1st one. She & I were absolutely flabbergasted at the state of them. I will be requesting a refund once I get hold of someone in their customer services team.”
“Received flowers Saturday.just to say they are stunning colours.and the smell is gorgeous.my sister had them sent as i have been a bit poorly.Thank you so much.x”
“What I received was dry flowers already open and petals falling a very pitiful you can’t even call it a bunch I got them on the 1st I’ll be binning them this afternoon a total waste of money”
“Flowers were delivered on time and the recipient was very happy. Flowers looked very fresh. onesmall criticism, for what I paid I thought the bouquet was a little on the small side, and we added to it from another bunch, yes I would order from Bloom & Wild again”
“When I opened the box I wondered who had sent me a bunch of dead flowers. I put them in a vase for 2 days as advised, hoping they would revive They didn't and ended up in the garden waste. They were from my daughter and I actually bought a bunch of flowers because she would have been so upset had she seen what you sent.”
“They didn’t make me happy , were a absolute mess , looked as if they had been left in a Royal Mail van for 24hs all the leaves were droopy and so were the flowers, won’t be using you again, very disappointed.”
“Failed to deliver birthday gift and card to 88 year old dementia patient in a care home causing much distress to the recipient. Faulty log in system on the website meant the gift could not be followed up. Customer phone line cut me off twice. When I finally got through I was offered either a resend of the birthday package which would arrive days late and cause even more confusion and upset, or a refund taking up to 10 days. Very disappointing”
“I received the 'Anna' bunch of flowers from my son for mothers day. As stated in box, they arrived 'sleepy' but once trimmed and in water they came to life. Almost 3 weeks on and still looking lovely. Obviously have had to trim etc, but still good nonetheless.”
“The code on my flowers was
780118590
They were delivered on Mother's day,and it said on the box, they would bloom within 48 hours, and they haven't,also there were three broken carnations in the bunch. I was a little disappointed. My daughter Miss R Hide, ordered them for me, and they were delivered to
59 Sandiway avenue, Widnes,
WA88LE.”
“Nice flowers for Mother's Day which did not need me to be in when they were delivered. However, they would not go through the letter box and were left outside overnight. The link to a survey and chance to win flowers did not work.”
“Poor quality flowers. No colour at all. Nothing like advertised on website. Very misleading. A very disappointing gift from my daughter for mothers day 😪”
“For what I paid, these were the worst flowers I have ever received. I got a bunch of flowers for my wife and my mother for Mother’s Day and I was so embarrassed that I went off to Waitrose and drove to my mother to directly give her a decent bunch of flowers. They should be ashamed.”
