“I received 2 bouquet's from 2 different people. The first box was battered and unable to go through the letter box so didn't get them until the following day when we were home to take delivery.
Both lots of flowers were put into one vase to give a decent bunch.
All the roses did not open and just dried up at the size they arrived even though they were trimmed at the stem and water was changed regularly with new food.
Not impressed atall.”
“So disappointed the quantity is terrible my flowers are the only ones my auntie hasn't posted on FB i feel ashamed of them it was for her 70th birthday”
“We ordered a bouquet for a dear relative who had been given terminal medical news. We live overseas so we wanted to organise something for the recipient, who sent a photo to say thanks. We were horrified at what she had received - a sparse small bouquet, compared with the photo, brown roses after 2 days from the delivery. While the B&W team offered to resend the bouquet, the embarrassment and disappointment from our perspective, had already occurred so to send a replacement would have required an explanation to the recipient, during a difficult period. It would have been nice for the original bouquet to be what was intended. I wish I had used my usual flower vendors, but tried B&W. Anyway too late now, but won’t use again.”
“Truly appalling business model and customer service. It is reasonable to expect that flowers ordered for a particular day will arrive on that day. Flowers tend to be for occasions after all - birthdays, anniversaries etc. Bloom & Wild heavily caveat that they can't guarantee flowers will arrive on your chosen day. A weird offering for a florist. They also claim '94%' do arrive on time. I question their evidence, given how poorly they perform in all other areas as a business. So far my order is delayed by 48 hours. My disappointed friend has waited at home for two days for a gift that failed to arrive. When delivery is delayed like this, Bloom & Wild send you an automated message, offering a five pound discount on your next purchase. Not a refund. So, shoddy service and communications so poor that it relies solely on AI and automated emails - and they expect the customer to come back for more.”
“After countless failed attempts to resolve the issue on my own, I turned to FRAUD SHIELD RECOVERY . I was immediately impressed by her team’s approach. They were efficient, knowledgeable, and kind throughout the process. They made a difficult experience bearable”
“I ordered some flowers to be sent to my friend after an operation with hopes to brighten her day & cheer her up. The 1st bunch arrived looking tired, droopy & old so I complained and requested a replacement to be sent to her. The 2nd bunch were even worse than the 1st one. She & I were absolutely flabbergasted at the state of them. I will be requesting a refund once I get hold of someone in their customer services team.”
“Received flowers Saturday.just to say they are stunning colours.and the smell is gorgeous.my sister had them sent as i have been a bit poorly.Thank you so much.x”
“What I received was dry flowers already open and petals falling a very pitiful you can’t even call it a bunch I got them on the 1st I’ll be binning them this afternoon a total waste of money”
“Flowers were delivered on time and the recipient was very happy. Flowers looked very fresh. onesmall criticism, for what I paid I thought the bouquet was a little on the small side, and we added to it from another bunch, yes I would order from Bloom & Wild again”
“When I opened the box I wondered who had sent me a bunch of dead flowers. I put them in a vase for 2 days as advised, hoping they would revive They didn't and ended up in the garden waste. They were from my daughter and I actually bought a bunch of flowers because she would have been so upset had she seen what you sent.”
“They didn’t make me happy , were a absolute mess , looked as if they had been left in a Royal Mail van for 24hs all the leaves were droopy and so were the flowers, won’t be using you again, very disappointed.”
“Failed to deliver birthday gift and card to 88 year old dementia patient in a care home causing much distress to the recipient. Faulty log in system on the website meant the gift could not be followed up. Customer phone line cut me off twice. When I finally got through I was offered either a resend of the birthday package which would arrive days late and cause even more confusion and upset, or a refund taking up to 10 days. Very disappointing”
