“I was sent a very nice plant off my cousin after the death of my mum, I was out when the delivery arrived so they decided to throw it over the garden wall, thankfully the pot did not smash but I did have to collect the soil from the box as best as I could. Personal code 783970395.”
“I ordered the miniature decorated Christmas tree. It cost £31.45 including postage and I was very disappointed when it arrived. Looked like a small twig cut off a tree bunged in some soil. It looks truly pathetic, nothing like their photograph on website. I wish I had bought one from a supermarket.”
“Ordered a little Christmas tree with lights and baubles for my old mum,plant was squashed flat on arrival ,but upon opening the ‘tree’ had only grown on one side,there were no branches to pull down to level out and make it look ‘ok’.poor quality,and deformed the moment was lost ,what a pity,product and the after sales is pants.”
“My flowers have not arrived at their destination, very disappointed, but the customer service was good and had a full refund, it’s just upsetting as it was supposed to be a special delivery”
“My order wasn't delivered on the promised day, and I wasn't told about the delay until nearly the end of the day, so it wasn't possible to go to another florist and arrange for something to be delivered the next day. They could only deliver two days later than promised.”
“Absolutely awful experience, they’ve gone so far down hill since I last used them. AVOID. Flowers are saying delivered but are nowhere to be found, I’ve been sent on a wild goose chase trying to track them down with little to no help from B&W and no proof of delivery. I am beyond disappointed with the level of service and there is zero accountability from B&W and their delivery partners. The level of customer service is non existent and I’m sent from chat bot to chat bot with no one answering calls and different agents answering each time via email asking the same questions. I am living far away from my mum and this was meant to provide some comfort & a special surprise on her birthday! I’m completely gobsmaked by the chaotic approach!”
“I ordered two letterbox flowers for my aunt and cousin when my cousin lost her son suddenly. The delivery was planned for Saturday however one box arrived on the following Monday and the other has yet to arrive. I can’t imagine how awful their grief is and now they’re potentially opening a box of dead flowers from me! And I feel responsible! What terrible service it is to offer fresh flowers and not deliver. If you can’t deliver fresh flowers then frankly you should not be taking orders. This is just so disappointing. And I absolutely will not be using bloom and wild again. I called the customer service line and they’re sending another box to the one who hasn’t received yet. But honestly it’s a bit too little too late as you can’t stop the box of dead flowers from being delivered can you. I’ve also been refunded for the other late box which is appreciated but I’ve no idea what kind of condition the flowers will be in. Disappointed and extremely saddened by this service.”
“Just awful! My daughter ordered flowers for my birthday which happened to be on Saturday. I was at home but the flowers were not delivered until Monday sometime ( I found them when I came home from whorl at 16:30).So somebody decided it was ok to leave fresh flowers to wait all weekend and probably all Monday ( unless you are at home ) , needless to say flowers were in pathetic state ! Would not recommend and would never use again.”
“A Birthday Bloom Turned Gloom
My daughter-in-law’s birthday was meant to be special—full of warmth, love, and, of course, beautiful flowers to brighten her day. That was the plan when I carefully selected a bouquet from Bloom & Wild, a brand I’d heard so many rave about. "fresh and delivered with care," their website promised.
Today, the flowers arrived. And what a devastating sight they were.
Instead of the vibrant, carefully arranged blooms I had envisioned, the bouquet looked as though it had endured a week-long storm before reaching our doorstep. Wilted petals drooped in defeat, stems bent and snapped and a bit of mould for good measure. The chosen message card? Nowhere to be found.
This wasn’t just a letdown—it was an insult. A birthday is a celebration, not an occasion for half-hearted, battered blooms that look seconds away from the compost bin. Infuriating!!
I’ve ordered flowers before from other florists—some luxurious, some budget-friendly—but never have I received something so shockingly subpar. The worst part? My daughter-in-law, ever gracious, tried to salvage what was left, but even she couldn’t hide her disappointment.
Bloom & Wild—more like Wither & Wilt. Consider this my first and last order. If this is their idea of "thoughtful gifting," then they have a long way to go before earning my trust again.
Next time? I’ll stick with a florist who actually delivers on their promises.
Rant over. But the disappointment lingers. 🌷✖️
”
“I received 2 bouquet's from 2 different people. The first box was battered and unable to go through the letter box so didn't get them until the following day when we were home to take delivery.
Both lots of flowers were put into one vase to give a decent bunch.
All the roses did not open and just dried up at the size they arrived even though they were trimmed at the stem and water was changed regularly with new food.
Not impressed atall.”
“So disappointed the quantity is terrible my flowers are the only ones my auntie hasn't posted on FB i feel ashamed of them it was for her 70th birthday”
“We ordered a bouquet for a dear relative who had been given terminal medical news. We live overseas so we wanted to organise something for the recipient, who sent a photo to say thanks. We were horrified at what she had received - a sparse small bouquet, compared with the photo, brown roses after 2 days from the delivery. While the B&W team offered to resend the bouquet, the embarrassment and disappointment from our perspective, had already occurred so to send a replacement would have required an explanation to the recipient, during a difficult period. It would have been nice for the original bouquet to be what was intended. I wish I had used my usual flower vendors, but tried B&W. Anyway too late now, but won’t use again.”
“Truly appalling business model and customer service. It is reasonable to expect that flowers ordered for a particular day will arrive on that day. Flowers tend to be for occasions after all - birthdays, anniversaries etc. Bloom & Wild heavily caveat that they can't guarantee flowers will arrive on your chosen day. A weird offering for a florist. They also claim '94%' do arrive on time. I question their evidence, given how poorly they perform in all other areas as a business. So far my order is delayed by 48 hours. My disappointed friend has waited at home for two days for a gift that failed to arrive. When delivery is delayed like this, Bloom & Wild send you an automated message, offering a five pound discount on your next purchase. Not a refund. So, shoddy service and communications so poor that it relies solely on AI and automated emails - and they expect the customer to come back for more.”
