“I was sent a very nice plant off my cousin after the death of my mum, I was out when the delivery arrived so they decided to throw it over the garden wall, thankfully the pot did not smash but I did have to collect the soil from the box as best as I could. Personal code 783970395.”
“I ordered the miniature decorated Christmas tree. It cost £31.45 including postage and I was very disappointed when it arrived. Looked like a small twig cut off a tree bunged in some soil. It looks truly pathetic, nothing like their photograph on website. I wish I had bought one from a supermarket.”
“My order wasn't delivered on the promised day, and I wasn't told about the delay until nearly the end of the day, so it wasn't possible to go to another florist and arrange for something to be delivered the next day. They could only deliver two days later than promised.”
“Absolutely awful experience, they’ve gone so far down hill since I last used them. AVOID. Flowers are saying delivered but are nowhere to be found, I’ve been sent on a wild goose chase trying to track them down with little to no help from B&W and no proof of delivery. I am beyond disappointed with the level of service and there is zero accountability from B&W and their delivery partners. The level of customer service is non existent and I’m sent from chat bot to chat bot with no one answering calls and different agents answering each time via email asking the same questions. I am living far away from my mum and this was meant to provide some comfort & a special surprise on her birthday! I’m completely gobsmaked by the chaotic approach!”
“I ordered two letterbox flowers for my aunt and cousin when my cousin lost her son suddenly. The delivery was planned for Saturday however one box arrived on the following Monday and the other has yet to arrive. I can’t imagine how awful their grief is and now they’re potentially opening a box of dead flowers from me! And I feel responsible! What terrible service it is to offer fresh flowers and not deliver. If you can’t deliver fresh flowers then frankly you should not be taking orders. This is just so disappointing. And I absolutely will not be using bloom and wild again. I called the customer service line and they’re sending another box to the one who hasn’t received yet. But honestly it’s a bit too little too late as you can’t stop the box of dead flowers from being delivered can you. I’ve also been refunded for the other late box which is appreciated but I’ve no idea what kind of condition the flowers will be in. Disappointed and extremely saddened by this service.”
“Just awful! My daughter ordered flowers for my birthday which happened to be on Saturday. I was at home but the flowers were not delivered until Monday sometime ( I found them when I came home from whorl at 16:30).So somebody decided it was ok to leave fresh flowers to wait all weekend and probably all Monday ( unless you are at home ) , needless to say flowers were in pathetic state ! Would not recommend and would never use again.”
“So disappointed the quantity is terrible my flowers are the only ones my auntie hasn't posted on FB i feel ashamed of them it was for her 70th birthday”
“We ordered a bouquet for a dear relative who had been given terminal medical news. We live overseas so we wanted to organise something for the recipient, who sent a photo to say thanks. We were horrified at what she had received - a sparse small bouquet, compared with the photo, brown roses after 2 days from the delivery. While the B&W team offered to resend the bouquet, the embarrassment and disappointment from our perspective, had already occurred so to send a replacement would have required an explanation to the recipient, during a difficult period. It would have been nice for the original bouquet to be what was intended. I wish I had used my usual flower vendors, but tried B&W. Anyway too late now, but won’t use again.”
“Truly appalling business model and customer service. It is reasonable to expect that flowers ordered for a particular day will arrive on that day. Flowers tend to be for occasions after all - birthdays, anniversaries etc. Bloom & Wild heavily caveat that they can't guarantee flowers will arrive on your chosen day. A weird offering for a florist. They also claim '94%' do arrive on time. I question their evidence, given how poorly they perform in all other areas as a business. So far my order is delayed by 48 hours. My disappointed friend has waited at home for two days for a gift that failed to arrive. When delivery is delayed like this, Bloom & Wild send you an automated message, offering a five pound discount on your next purchase. Not a refund. So, shoddy service and communications so poor that it relies solely on AI and automated emails - and they expect the customer to come back for more.”
“After countless failed attempts to resolve the issue on my own, I turned to FRAUD SHIELD RECOVERY . I was immediately impressed by her team’s approach. They were efficient, knowledgeable, and kind throughout the process. They made a difficult experience bearable”
“I ordered some flowers to be sent to my friend after an operation with hopes to brighten her day & cheer her up. The 1st bunch arrived looking tired, droopy & old so I complained and requested a replacement to be sent to her. The 2nd bunch were even worse than the 1st one. She & I were absolutely flabbergasted at the state of them. I will be requesting a refund once I get hold of someone in their customer services team.”
“What I received was dry flowers already open and petals falling a very pitiful you can’t even call it a bunch I got them on the 1st I’ll be binning them this afternoon a total waste of money”
“When I opened the box I wondered who had sent me a bunch of dead flowers. I put them in a vase for 2 days as advised, hoping they would revive They didn't and ended up in the garden waste. They were from my daughter and I actually bought a bunch of flowers because she would have been so upset had she seen what you sent.”
“Failed to deliver birthday gift and card to 88 year old dementia patient in a care home causing much distress to the recipient. Faulty log in system on the website meant the gift could not be followed up. Customer phone line cut me off twice. When I finally got through I was offered either a resend of the birthday package which would arrive days late and cause even more confusion and upset, or a refund taking up to 10 days. Very disappointing”
“Poor quality flowers. No colour at all. Nothing like advertised on website. Very misleading. A very disappointing gift from my daughter for mothers day 😪”
