WORST QUALITY WORST QUALITY, WORST COMPANY WORST CUSTOMER SERVISE !! I have never written a review in my life. My experience was so negative with Bloomex that I am forced to share my negative experience. From the UK I called Bloomex and Ordered 12 varied colour roses for my nieces 18th birthday, for March 16th, delivery in Canada. I requested agent the roses be tied with red ribbon, roses wrapped in red paper , with baby’s breath. I was assured it will be sent to florist in special instructions., and it wouldn’t be an issue. They will be buds. “A LIE” Website states : ‘Flowers are made by our professionally trained floral designers at our own production facilities’ “Having our own florists making the designs is how we ensure order accuracy.” ‘Due to the high volume of orders processed daily and with direct buying from the growers, our flowers are fresher.’ Product Description SKU: LF11-55 “To allow these beautiful flowers to last much longer, they are delivered fresh, budding and ready to bloom” Total misrepresentation The Product description didn’t mention possibility of the roses being different colour as shown in the image. The Card Spelling Errors . I was on the call for 45 minutes long distance , the agent couldn’t get the spelling correct despite many times repeating the card arrived with mistakes. I was very excited for my Neice to receive this arrangement on her special day. The roses arrived NOT AS DESCRIBED WHITE ROSES WERE MISSING, BABY PINK WAS REPLACED WITH DARK PINK , THE SMALL GREENERY WAS MISSING , NO ROBBON NO RED PAPER NO BABYS BREATH AS PROMISED. ROSES DEAD , DROOPING , FULLY BLOOMED , BROWNING. I was embarrassed , to send such cheap quality roses. I have been calling Bloomex since the 16th. The customer service operator answers and stated they will pass to management team to contact me. Despite me Repeatdly telling them I only want a refund, the birthday gone moment has gone, I don’t want redelivery, or coupon. They aren’t addressing my refund request. It’s like I’m a hostage I must either buy from them again or accept redelivery. Bloomex replied on the 19th “we are sorry to hear of your dissatisfaction with what was received. Upon having reviewed the pictures sent to us we are able to determine that the arrangement you received was in accordance with our policy. We noticed a few damaged stems on your bouquet. Please note, that the colour of the ribbon can be substituted in the florist run out of the particular colour. We are sorry for the inconvenience caused by the misspeling on the card. We appreciate your business with us and we will be more than happy to resolve the issue by offering an in-store credit for future use. Please let us know if we should proceed. Kind regards, Bloomex Team.” I can’t believe this company saying the bouquet was received with their policy, and they noticed a few damaged stems , despite viewing the photos. Very cheap company third class customer service , who are risking their reputation for $53.09. Instead of trying to compensate me for the embarrassment offering a refund , they are not calling me or addressing my refund request. I had also placed an order for 24 roses for my sisters birthday to be delivered on the 23rd. I cancelled the order on 7 days before delivery, they deducted $25.00 according to policy. Despite me explaining my reason for cancellation was, the poor quality sent on the 16th I simply don’t trust their word or their quality. They are failing to respond. I would very buy from this company agin , customers please beware Note Bloomex : Please don’t reply on Trust Pilot or email with apology , or any other explanation , you have none. Or any offers of redelivery or a voucher , other then full refund. Only reply if you agree to refund the $53.09 for the order delivered on the 16th of March , and $25.00 deducted for the order cancelled for the 23rd of March. I rate this company zero.