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Bloomex Reviews

1.3 Rating 386 Reviews
8 %
of reviewers recommend Bloomex
1.3
Based on 386 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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Bloomex 1 star review on 9th June 2025
Anonymous
Bloomex 1 star review on 9th June 2025
Anonymous
Bloomex 1 star review on 22nd May 2025
Ifeanyi
Bloomex 1 star review on 22nd May 2025
Ifeanyi
Bloomex 1 star review on 22nd May 2025
Ifeanyi
Bloomex 1 star review on 22nd May 2025
Ifeanyi
Bloomex 1 star review on 13th May 2025
Cindy
162
Anonymous
Anonymous  // 01/01/2019
Terrible Service. I ordered flowers for my wife for our wedding day for her getting ready. I paid extra for them to be delivered first thing in the morning. She never received them and they refuse to give me a refund
Helpful Report
Posted 5 days ago
Booked birthday roses 15/07/25 to be delivered 22/07/25, get a phone call at 10am on 22/07/25 - sorry but we are out of roses and are sourcing a local florist for a replacement bunch. Replacement bunch was a poor quality and no roses includedplus the extras I had paid for were not provided. Horrible customer service, did not get close to the quality I had paid for and the "surprise" delivery was wasted as not delivered until very late after the recipient had left. No response to emails....worst company I have dealt with.
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Posted 1 week ago
Worse company ever. They told me one day shipping and send the flower 3-4 days later with chocolate that has nuts in it. My mother doesn't even eat that. Wrong product and fake advertising. They send me 5$ for the mistake but charge me 25$ for fast shipping what a joke
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Posted 2 weeks ago
I ordered a flower bouquet with delivery, using a discount, and paid $60. Unfortunately, the bouquet looked like they picked the worst flowers they had. My 85-year-old mom was still happy—because that's the kind of person she is—but she deserved so much better. It’s just not fair and this was a real disappointment.
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Posted 3 weeks ago
negative - 🌟 wish I had read reviews first! we ordered the beautiful Garden Rose Heart for our Godfathers funeral- $ 300 with delivery. It looked nothing like colors in photo. looked smaller even with us supersizing it ! no beautiful bow either. no full size card we paid extra for . ALL roses we expected were closed?? . It's called Rose Garden . so disappointed and embarrassed! Not worth the 300 we paid ! called told to email . all emails have been ignored . when I call only get machine now . have dispute through my card now- not wasting anymore of my time ! This is deceptive and fraudulent . Terrible business and customer service ! thankfully they were delivered! some customers didn't even get delivery ,a late delivery or cookies instead. Will never spend my $$ here again !
Bloomex 1 star review on 3rd July 2025 Bloomex 1 star review on 3rd July 2025
Helpful Report
Posted 3 weeks ago
Flowers were late ordered expensive flowers got a 20$ grocery store bouquet the message on the card was completely different than we ask for and did not even make sense call try get straightened out they won’t let you speak to a supervisor and keep hanging up on us
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Posted 1 month ago
Bloomex have been unhelpful to the max. Delivery showed up 3 days late with all flowers dead except one rose and some things missing from the delivery. Speaking with their customer service is like speaking to the wall save your time and saliva. 0% recommend they simply do not care and offer no compensation for horrible service either.
Helpful Report
Posted 1 month ago
Dead flowers a day late with the only compensation offered (and after a few emails to so-called customer service) was $15 off my next order. Ha! Like that was going to happen. Do not use Bloomex!
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Posted 1 month ago
My 1st order went well. The 2nd order did NOT. I never got a confirmation email/text/order number and keep getting texts/calls saying that I left something in my cart. 2 additional orders went thru on my credit card ( see why they make you pay before filling in the delivery details) I tried using their live chat and no 1 responded. I have called them 3 times and they hang up after 1 minute. I have tried leaving messages to cancel my orders and my account. the webpage is stuck on my delivery details and the only option is to 'complete order' and no option to go back to cancel. Would not recommend
Helpful Report
Posted 1 month ago
Josh was an excellent help with my daughter's sweet 16 flower arrange and delivery. I can't wait to see her face on Saturday.
Helpful Report
Posted 1 month ago
Ordered 4 days in advance, the following day sent a message to costumer service explaining I needed the flowers delivered before noon or the recipient would be gone. They replied that they received and forwarded my request. The day came, they did not deliver before noon. I called costumer service the worker told me they could not guaranty a specific delivery time and that I should’ve taken the morning delivery option and hung up on me. They had 3 days to tell me that it would not be possible or ask me to pay for morning delivery, but instead they made it sound like it would be taken care of and it wasn’t. The costumer service rep was rude about my complaint, before hanging up on me mid sentence. Would not recommend, never ordering from them again.
Helpful Report
Posted 1 month ago
ordered $100.00 bouquet of flowers for a funeral. Paid for the "supersize" package and it was pathetically small, sparse, only about 6 large flowers, the rest were leaves. We won't be using them again. A big disappointment. I would not recommend this company.
Helpful Report
Posted 1 month ago
I won’t even give this a star. Your company and members are cooks. Bought my mom some flowers for Mother’s Day and from what I ordered and what she got 4 days later is garbage. Called customer service and they WONT let you talk to a manager, nor refund my mom. You’re an absolute disgrace. Didn’t get a refund. Haven’t had anyone call me back.
Bloomex 1 star review on 9th June 2025 Bloomex 1 star review on 9th June 2025
Helpful Report
Posted 1 month ago
The order was not delivered and they would not use the phone number provided in the order to complete the delivery. Even after trying to work with Bloomex, their cutoff was 130p and drivers were no longer available. Given I could have completed the order with another company, I wanted to cancel but they said they would only give me store credit.
Helpful Report
Posted 1 month ago
I ordered flowers June 2 to be delivered June 3, at 5PM on June 3 they still hadnt been delivered. I sent a chat in the online chat and they tell me that they had been delivered. My daughter had opened the doors to her new business that day and I couldnt be there in person, so these were important to me to have there upon opening. She never received them until she returned to the office on June 4, the flowers were wilted and dead, I asked for a full refund and am being told that they will offer a $30.00 credit- I will NEVER order from Bloomex again so a credit is not satisfactory at all! I would definitely never order from them or recommend them to anyone.
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Posted 1 month ago
Very bad, ordered flowers supersize, looks nothing like photo, payed 90$ for nothing, also they came in a box, squished...
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Posted 1 month ago
Ordered flowers for my moms birthday. Didnt show up. Its been over a week. Still waiting on a manager to phone us back. Will never use them again.
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Posted 1 month ago
Wish I had read the reviews before ordering from Bloomex. The bouquet I received was very different from the pictures on their website, much smaller in quantity and size, and some of the petals were wilted. The delivery date was also different from what I was promised when I purchased it. I talked to customer service several times and they sent me a helpless email and show me a coupon for next shopping on their website. I sincerely hope that no one will have a good day ruined by buying flowers from Bloomex again.
Helpful Report
Posted 2 months ago
I ordered a bouquet for my mother‘s 90th birthday. I specifically told the representative that I did not want many roses in it and I prefer to have flowers that will last longer than roses. As it turns out, they apparently didn’t listen to a word I said and sent a bouquet with a dozen roses that were all opened up already. Today is the day after my mother‘s birthday, and some of the roses are already losing their petals. This is what I got for $100. When I called to question them, I got absolutely nowhere due to the fact that they don’t listen. I will never order from this company again, and I forewarn anyone else from ordering from this company. 🤬
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Posted 2 months ago
did not look like what I ordered or paid for, especially as I paid for the largest sized and received simple, unattractive little bunch of flowers with poor customer service and follow through.
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Posted 2 months ago
Bloomex is rated 1.3 based on 386 reviews