Bloomex Reviews

Name: Bloomex
Rating: 1.31

1.3 Rating 376 Reviews

8 %

of reviewers recommend Bloomex

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Metrics

1.3

Based on 376 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Ifeanyi

Cindy

162

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 days in advance, the following day sent a message to costumer service explaining I needed the flowers delivered before noon or the recipient would be gone. They replied that they received and forwarded my request. The day came, they did not deliver before noon. I called costumer service the worker told me they could not guaranty a specific delivery time and that I should’ve taken the morning delivery option and hung up on me. They had 3 days to tell me that it would not be possible or ask me to pay for morning delivery, but instead they made it sound like it would be taken care of and it wasn’t. The costumer service rep was rude about my complaint, before hanging up on me mid sentence. Would not recommend, never ordering from them again.”

Helpful Report

Posted 2 days ago

“ordered $100.00 bouquet of flowers for a funeral. Paid for the "supersize" package and it was pathetically small, sparse, only about 6 large flowers, the rest were leaves. We won't be using them again. A big disappointment. I would not recommend this company.”

Helpful Report

Posted 5 days ago

“I won’t even give this a star. Your company and members are cooks. Bought my mom some flowers for Mother’s Day and from what I ordered and what she got 4 days later is garbage. Called customer service and they WONT let you talk to a manager, nor refund my mom. You’re an absolute disgrace. Didn’t get a refund. Haven’t had anyone call me back.”

Helpful Report

Posted 5 days ago

“The order was not delivered and they would not use the phone number provided in the order to complete the delivery. Even after trying to work with Bloomex, their cutoff was 130p and drivers were no longer available. Given I could have completed the order with another company, I wanted to cancel but they said they would only give me store credit.”

Helpful Report

Posted 1 week ago

“I ordered flowers June 2 to be delivered June 3, at 5PM on June 3 they still hadnt been delivered. I sent a chat in the online chat and they tell me that they had been delivered. My daughter had opened the doors to her new business that day and I couldnt be there in person, so these were important to me to have there upon opening. She never received them until she returned to the office on June 4, the flowers were wilted and dead, I asked for a full refund and am being told that they will offer a $30.00 credit- I will NEVER order from Bloomex again so a credit is not satisfactory at all! I would definitely never order from them or recommend them to anyone.”

Helpful Report

Posted 1 week ago

“Very bad, ordered flowers supersize, looks nothing like photo, payed 90$ for nothing, also they came in a box, squished...”

Helpful Report

Posted 2 weeks ago

“Ordered flowers for my moms birthday. Didnt show up. Its been over a week. Still waiting on a manager to phone us back. Will never use them again.”

Helpful Report

Posted 2 weeks ago

“Wish I had read the reviews before ordering from Bloomex. The bouquet I received was very different from the pictures on their website, much smaller in quantity and size, and some of the petals were wilted. The delivery date was also different from what I was promised when I purchased it. I talked to customer service several times and they sent me a helpless email and show me a coupon for next shopping on their website. I sincerely hope that no one will have a good day ruined by buying flowers from Bloomex again.”

Helpful Report

Posted 2 weeks ago

“I ordered a bouquet for my mother‘s 90th birthday. I specifically told the representative that I did not want many roses in it and I prefer to have flowers that will last longer than roses. As it turns out, they apparently didn’t listen to a word I said and sent a bouquet with a dozen roses that were all opened up already. Today is the day after my mother‘s birthday, and some of the roses are already losing their petals. This is what I got for $100. When I called to question them, I got absolutely nowhere due to the fact that they don’t listen. I will never order from this company again, and I forewarn anyone else from ordering from this company. 🤬”

Helpful Report

Posted 2 weeks ago

“did not look like what I ordered or paid for, especially as I paid for the largest sized and received simple, unattractive little bunch of flowers with poor customer service and follow through.”

Helpful Report

Posted 3 weeks ago

“Incredibly difficult to get straight answers from their customer service dept. Delivery addresses incorrectly defaulted to. Late delivery is the theme. I spent an inordinate amount of time straightening out the order. Order entry process is deceptively easy. Once order is placed, problems crop up.”

Helpful Report

Posted 3 weeks ago

“I ordered two different gourmet gift baskets from Bloomex: 1. The Treasures of Tuscany – filled with premium Italian treats like truffles, biscotti, and wine & cheese biscuits. 2. The Birthday Gourmet Collection I – a birthday-themed basket with high-end chocolates, snacks, and a birthday card/balloon. What did Bloomex send? Two identical fruit baskets. That’s it. No chocolates. No themed packaging. No gourmet items. Just a bunch of random fruit in cellophane with a bow. This was for a birthday celebration and a special thank-you gift, and instead, I got something I could’ve grabbed at the corner store. Embarrassing doesn’t even begin to describe it. This is not a mix-up — it’s false advertising and pure neglect. They ignored the actual items I paid for, gave zero heads-up or explanation, and delivered a completely different product – twice. I paid over $100+ expecting quality and presentation, and what I got looked like an afterthought. Never again. You’ve lost my trust and business. Avoid Bloomex unless you enjoy being disappointed, and overcharged. Below is what I order vs what I got. It’s kinda hilarious to be honest. They thought I wouldn’t ask”

Helpful Report

Posted 3 weeks ago

“Spent $80 on a Mother's Day bouquet and it was delivered 2 days later than what I paid for and instead the freesia, statice and assorted other blue and purple flowers she got a few stems of daisies and a few carnations that all looked like they had been stepped on. I tried contacting the company 3 times and didn't get a response. I now see online that they have a horrible reputation and I wish I had looked into it before ordering. I was embarassed my mother would think those were the flowers I picked out for her. Truly awful.”

Helpful Report

Posted 3 weeks ago

“I have never been more disappointed in flowers than those I received from Bloomex yesterday. They were ordered as a birthday arrangement and what I received was dark, red carnations, yellow moms and a couple of purple moms thrown in there. It was not an arrangement it was a bouquet of flowers tied together with an elastic. I have contacted Bloomex and they say thank you for understanding . They have the right to change the order and they state that on their website. I find it distressing to think that I paid $100 and got a funeral arrangement instead of a celebratory arrangement for a 75th birthday. I contacted them immediately and they offered absolutely nothing in compensation and said they were in their right to change the flowers. At all costs avoid Bloomex. I could've taken that hundred dollars and And bought more appropriate flowers at the local grocery store. Lesson learned.”

Helpful Report

Posted 3 weeks ago

“Since unfortunately I can rate zero stars, I had to choose one. I ordered flowers for Mother's Day for my 100 year old grandmother. The order arrived 6 days later than guaranteed and did not even include the flowers. Additionally, the night before delivery they called my grandmother and told her she had to pick them up in a city an hour and a half away. Again, she is 100 years old. This whole interaction with this company has been beyond upsetting to my grandmother, my family, and myself. When I called to advise, no help was offered. This company should be ashamed. My suggestion, do not order from these scam artists.”

Helpful Report

Posted 4 weeks ago

“Ordered flowers for my mother for Mother’s Day, she just received them 8 days later, vase was low in water, half wilted flowers, and not at all what I ordered. I called them twice to see when they were arriving, they always said the next day, which never happened, and said she was going to receive an upgrade, never happened. I actually cancelled the order on May 14 and asked for a refund, then she receives them 3 days later, never order from this company! Terrible service!”

Helpful Report

Posted 4 weeks ago

“I wish I had read these reviews before ordering a bloom basket for my daughter-in-law. My invoice states the city where it was to be delivered, plus the town was spelled out during the ordering call, yet they tried to deliver in Calgary, then claiming that the address given doesn't exist. They got the address wrong yet I'm being denied a refund. They're offering a store credit which is the last thing I want. I'm out $72, my daughter-in-law, a first time mom, never received my gift. I plan to continue the fight being that I can easily prove that they messed up. Fingers crossed!”

Helpful Report

Posted 4 weeks ago

“Daughter paid extra for mothers day delivery >arrived Wednesday. Disappointing array of flowers. Appears to lack trustworthiness”

Helpful Report

Posted 4 weeks ago

“I ordered condolence flowers for my son and fiance and was VERY disappointed. The flowers arrived a day late, the delivery person just left them by the door even though they were home... he didn't even ring the doorbell. The flowers were supposed to be in a beautiful blue vase, and instead were just in a block of floral foam in a box! The flowers were much lower quality than advertised and they were very sparse. Not even close to the picture on the website. I called to complain and they never apologized or even sounded empathetic. They said I had to email in my complaint with pictures, which I did. It's been 4 days and I have heard nothing. I will never use this company again and I am telling ALL of my friends!”

Helpful Report

Posted 4 weeks ago

“Garbage service, came 5 days late, all burnt from cold or or something. Cheapest arrangement I've seen. Customer service lady rude and lying all week about the flowers being on the truck and almost here.”

Helpful Report

Posted 4 weeks ago

Bloomex is rated 1.3 based on 376 reviews