Bloomex Reviews

Name: Bloomex
Rating: 1.33

1.3 Rating 415 Reviews

8 %

of reviewers recommend Bloomex

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1.3

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 26th October 2025

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned from Australia for a delivery to Canada. Salesperson was in Toronto. Canadian delivery, Canadian base. 5 minutes later I checked online banking and I was charged AMERICAN dollars!!!!!!! What a RIP OFF. Phoned them back and guy just said sorry. If I cancelled order he couldn’t refund all my money. Are you kidding me???!!!! Worst company ever.”

Helpful Report

Posted 1 day ago

“Worse flower company ever. Delivered was not on time. Received 50% of the flowers that were in photo. I complained and got a $20 credit. Then when I reordered to use credit they said they could not deliver to the same address that they did 3 weeks previous. Ridiculous. Absolute worst online company. I got so fed up I cancelled 2 nd order and they will not refund money plus the original store credit. Only the second order funds after the credit was applied”

Helpful Report

Posted 3 days ago

“It’s a pity I have to give even one star, as they truly deserve none. I placed an order in June, paid for it, and I’m still waiting for delivery. Despite numerous follow-ups, they never get back to me — only saying I should “give it time” as they are “investigating.” Extremely poor service. Zero stars from me.”

Helpful Report

Posted 6 days ago

“The gift of flowers should not result in a punishment of regret for the giver. The website ordering process can lead to confusion and if you need to clarify an issue once an order is placed, good luck to you. You will not know what’s going on despite your attempts to gain clarity through customer service. Bloomex needs an entire communications rethink. Go out of your way to find an alternative to Bloomex. Create an alternative if need be! Perhaps don’t send flowers.”

Helpful Report

Posted 1 week ago

“I ordered flowers that were specific to what the recipient liked, not only were they more than 2 weeks late for mothers day, but they sent roses instead. When I contacted them, they said i should be happy that I received roses because they were better than what I had ordered. I asked them for the correct delivery, and after much dispute they agreed. They never delivered on their promise.”

Helpful Report

Posted 1 week ago

“Warning: Bloomex New Zealand Flowers – A Disappointing Experience I placed an order for a deluxe bouquet for a special occasion for my brother. I regret not checking reviews before placing my order with Bloomex New Zealand. What my brother received was far from what was advertised and what I paid for. I paid extra for the deluxe version of a flower bouquet, expecting something special. Instead, he received wilted, rotten roses that looked nothing like the promotional image. To make matters worse, they threw in two $1 (probably) New Zealand hot chocolate —presumably to justify the inflated cost and trying to make me happy. It’s deeply frustrating to see a flower company treat overseas customers this way. The quality was unacceptable, and the experience felt like a complete rip-off. The flowers had to be thrown in the garbage the same day and the cheap hot chocolate was discarded too.”

Helpful Report

Posted 1 week ago

“I rang them up. They said they could deliver some flowers for my friends birthday in Port Macquarie. I’m from the Gold Coast so I agreed beautiful six roses champagne chocolates. I paid and then I get an email saying it’s been changed until the next day and they gave me a tracking number. I checked on the check-in number and it seemed to stop just after cough harbour so I rang them up and said hey what’s happening with the truck? They said don’t worry you get it today. I said yeah because it’s her birthday today. Now yesterday you didn’t deliver it. I waited until 9 o’clock. The truck hasn’t moved. Apparently she hasn’t received it until the third day. Flowers are dried out the wine. No good. The chocolate melted. She’s at Work. I’m hoping to get a text from her, but I know she won’t say nothing but I think it’s disgusting. I’m gonna pass this company on that they’re no good and they don’t keep their promise and my Friend’s birthday was wrecked thanks and the driver didn’t take a photo of them so I’m just waiting for my girlfriend to get back but knowing her I know what she say. They’re beautiful even if they’re not. I’m hoping to get her to take a photo so I can put it up on Internet.”

Helpful Report

Posted 2 weeks ago

“I gave one star because they don’t allow for zero stars. This company has gone downhill. DO NOT order from them at all. They do not refund. They do not adhere to delivery dates. It’s a total gong show. I used to really like them but huge difference in past year. Save your money and order locally from a flower company that’s probably less expensive anyways.”

Helpful Report

Posted 2 weeks ago

“Too bad there is no ZERO stars.I wish I had read the reviews before I ordered. TERRIBLE service. I ordered a bouquet for my niece's birthday and got the confirmation.5:30 that day they never arrived,I called customer service to be told that they would be delivered the next day(today)..and was hung up on. Just called again,and they have no idea where the flowers are,and was hung up on again. DO NOT BUY FROM BLOOMEX,SUPPORT LOCAL FLORISTS WHO CARE ABOUT THEIR BUSINESS.LESSON LEARNED.”

Helpful Report

Posted 3 weeks ago

“Should be able to give no stars. I wish I had read the reviews before ordering. I ordered and got confirmation that my order was being processed but later on in the day got an email advising they had not been able to secure a courier to deliver the flowers and that they would be delivered the following Tuesday, 4 days after my requested/accepted delivery date. I requested a refund so I could look elsewhere but did not get a response. I did get an email apologising for the delay and letting me know my flowers would be upgraded. The flowers were delivered on Tuesday afternoon, four days after the birthday, a very small bunch of flowers, not what I imagined especially for the amount I paid and no idea what the upgrade was!”

Helpful Report

Posted 4 weeks ago

“I ordered flowers for a birthday the next day only to be told just before 5:00pm on the birthday that delivery was delayed by 4 days. Then I got an email saying it had again been delayed an additional day. If this had been a funeral or wedding would that have been acceptable. I am now trying to obtain a refund not a store credit.”

Helpful Report

Posted 1 month ago

“Bad experience. They discounted the flowers and then didn't ship them. Then they gave you a voucher that, if you don't use it immediately or see other flowers without buying it right away, the voucher would be lost! Better to rely on smaller, more local companies.”

Helpful Report

Posted 1 month ago

“My daughter said te flower arrangement was lovely. It arrived an hour later but it came. The representative Alex that I placed order with was very helpful.”

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Posted 1 month ago

“Thank you for delivering the beautiful fruit basket to Niagara Falls. Jim was able to assist me with a good choice of a basket and suggested additions that enhanced the gift. I would order from Bloomex again. Helen”

Helpful Report

Posted 1 month ago

“I should have read the reviews prior to ordering from Bloomex. Not only do they not deliver as promised they dont let you know the changes. I sent many emails and received no response. Finally got through on the phone this morning but there is nothing they can do over the phone- they will send an email. The flowers were to be delivered Tuesday then changed to be Wed. when I tried to cancel order and now they say delivery is today (Thursday). I still want to cancel as the delivery is 2 days late.”

Helpful Report

Posted 1 month ago

“Ordered flowers as per picture for same day delivery. Flowers arrived completely different to what I thought I’d purchased - 2 small bouquets put together complete different flowers and colour scheme. They couldn’t even be bothered mixing the flowers together at least - just literally grouped them together and thought that was adequate. And the flowers looked old. Given how expensive flowers are. I can’t get over how bad this was!!”

Helpful Report

Posted 1 month ago

“Terrible organisation! Advertise same day delivery and 3 days later still waiting for flowers to be delivered. They refuse refunds. Total scam. Stay away.”

Helpful Report

Posted 1 month ago

“Stay away from this company. You will be disappointed with their products and service. Flowers are nowhere close to what is advertised and 3x smaller than what is advertised.”

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Posted 2 months ago

“Ethan was so gracious and helpful and me the process easy peasy!”

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Posted 2 months ago

“I just ordered some sympathy flower for my aunt in NZ from UK. I spoke to Josh who was very patient and helpful. Also really good value. I wanted a dozen red roses customised to be red and white in a blue vase. Was very happy with my experience.”

Helpful Report

Posted 2 months ago

Bloomex is rated 1.3 based on 415 reviews