Bloomex Reviews

Name: Bloomex
Rating: 1.37

1.4 Rating 223 Reviews

9 %

of reviewers recommend Bloomex

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1.4

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Bloomex 1 star review on 26th April 2024

Anonymous

102

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrote a big review that this site wouldn't let me submit... bloomex and their flower are garbage. Dead roses for valentine's day...”

Helpful Report

Posted 3 years ago

“The flowers delivered were not what was ordered. While I understand that the flowers selected would not be exactly as shown in the picture, the colours or general theme should be. I contacted them by email and used the chat to follow up since I did not hear anything. The rep was not helpful and had no interaction skills. I ordered flowers to brighten someone's day and the flowers that arrived were all white, like funeral flowers. We had just gone through a huge loss in our family so this mistake hit a little harder than it normally would. Their response was less to be desired. Basically, they looked good and the quality was good so why are you complaining. I have a hard time believing that you ran out of colorful flowers of any kind and that with so many people that get what they order, you would at least fix the ones that don't. No refund, no replacement, no solution.”

Helpful Report

Posted 7 months ago

“They are total scammers! DO NOT USE THEM They take your money and don't deliver what you ordered. They don't offer refunds Their products suck as does their customer service”

Helpful Report

Posted 7 months ago

“BUYERS BEWARE!! So disappointed, ordered Mother’s Day flowers Friday May 12th for my Mother. Flowers didn’t arrive until Tuesday May 16th in a box with no vase, personal note written on the back of the invoice and flowers extremely wilted. Bloomex claim to be Canada’s #1 florist but the quality of the flowers were terrible, not like the picture online. So misleading. What was supposed to be a beautiful surprise became something so disappointing!!! You can purchase better flowers at the grocery store and for less than $50.”

Helpful Report

Posted 11 months ago

“I placed an order AFTER confirming they delivered to my location. They charged my credit card and 24 hours later told me they did NOT deliver to my location. So why did you take my money? I asked for a refund. They said they would have a "partner" deliver but, the partner couldn't get there until FIVE days later. I explained this was for a party and FIVE days later no one would be at the address. Again, I asked for a refund. I was told I would get one in 24 hours. The next day I received an email stating my order was "on hold". Management had reviewed my case and because I did not respond to "alternatives" they would attempt to deliver again (in 5 days). I called again for the FOURTH time. Again, I demanded a refund. I was told there was no way to get my money back because I had not responded to management's request for alternatives??!?!?!?!?!?! I re-stated there were no viable alternatives. The party was over; delivering flowers after the fact to an address where no party was taking place is not an acceptable alternative. I DEMANDED a refund. Again, I was told it was being reviewed by management. Clearly this place is a SCAM---- why confirm the address is in your delivery area if it is not? I'll tell you why. So, they can take your money and never give it back and not have to deliver any product. I will be pursuing legal remedies. I'm due a full refund and clearly, they are not giving me my money back!”

Helpful Report

Posted 1 year ago

“Noone, and I literally mean noone should be using their service. My delivery was dropped off at a random place, and i have been chasing after them for 2 weeks for a refund. They claimed delivery was made and said they will send me the pictures, which they didnt until i called them. Then they confirmed it was a miss delivery, but instead of giving me a refund, they tried to send me the flowers again and claimed now that they put in the order they cant refund me. Their whole system is a scam.”

Helpful Report

Posted 1 year ago

“First time customer, I ordered 3 arrangements, added them to my cart, did the next step and paid, then on to delivery, they were to go to 3 different people. Only allowed 1 delivery. I have spent the past 3 days trying to get my money back. The online chat bot askes you to hold then disconnects because it thinks you left the computer. Had to call 4 times before I could reach anyone, Nina refused to pass me to a manager. They have put my order on hold, for a store credit. I don't want a credit; I want my money back. I went elsewhere to send the 3 arrangements, a store credit is useless to me, as I will never use this company again. They have my $156 and refuse to issue a refund. I have never been provided with a receipt. What is wrong with a company that doesn't provide the service yet refuses to refund the transaction? Should this not be against the law somewhere?”

Helpful Report

Posted 1 year ago

“I ordered flowers for my mother for mother's day on May 7th. Because I had issues with their website, I opted to call into the company and place my order via phone. The agent placed he order and confirmed the address. Because I was sending this as a surprise to my mother's place of work, I asked the person on the phone to take down my cell phone number and my mother's cell phone number in order to assist the driver should their be a delay. I requested to please have the item sent by 5 pm the latest as she would be leaving for work and I did not know her schedule for the following week. It may be a good time to note that their website advises they can deliver on the same day as well. So placing an order for the item a day early obviously would be better. Right? WRONG! I waited all day for a message saying she got the flowers and how surprised she was. By 4 pm I started to question what the issue was and called the company again. The agent reassured me that the item would be delivered by 5 and if there was an issue the driver would call. 5 p. M my mother left work and no flowers had arrived, I attempted to contact the company multiple times and received no answer. I continued to call and when I finally received an answer they advised the driver returned the flowers to the warehouse. I asked why they didn't call me as the request had stated on the bill? The driver was having issues finding the property. My mother works for one of the larges Shopping Malls in Toronto. They offered to have the item delivered again the next day for an extra charge of $14.99. I requested a refund, at which time the agent said they could request to have the $14.99 waived and have the item delivered. I agreed, even though it was a day late, but stated that I wanted a refund if they failed the second day. Day two, the exact same thing happened. I won't even waste my time typing it. Since May 9th (today is the 12th), I have been back and forth with the company stating that I want a refund since my mother has taken a leave of absence to take care of my father who is unwell. At this point I had already purchased flowers from another company so she had something to take away on her last day and to make up for Mother's day. I live far from her and don't drive and rely on delivery services. I have received multiple emails from the company that state they will not give a refund and also that they need me to pay the $14.99 they originally said I wouldn't be charged. No one seems to read anything you write back and they continue to spew the same response on every email back. May 11th, not only did the driver magically find the location he claimed he couldn't find, but they actually delivered the flowers, 4 days late. When my mother's colleague opened the box, the vase was shattered, the flowers wilted and the Mylar balloon was deflated. And most importantly as I told them SO MANY TIMES she was not there. They are still refusing my refund, want to give me a store credit now, as if I'd order from them again. The last email they sent me makes me sound so uncooperative, it's ridiculous. They don't understand that there is no way to have my mother sit around and wait for new flowers to be delivered. She is hardly home as she takes my farther to treatment and runs errands on a daily basis. We also help as much as we can and with work our schedules are all over the place. DO NOT ORDER FROM THESE PEOPLE UNLESS YOU WANT TO THROW YOUR MONEY AWAY.”

Helpful Report

Posted 1 year ago

“order was never delivered, been pushing them for a week and they were never able to deliver, no reason given, no apologies refund not received after 1 month from order date and countless conversations with them worst customer service ever, not able to talk to a live person, only able to get to them through their chat, you are talking to one of their bots half the time, i opened a dispute with my credit card company and just hope to get my money back when i talked to them about the refund they always says it is in process and it will be done in 48 hours ... IT HAS BEEN 3 WEEKS NOW !! NOT AN ACTUAL FLORIST ... JUST AN ONLINE SHOP ...then subcontract with the cheepest they can find nearby the location you order worst experience ever will never order from bloomex ever again will make sure to post as many bad reviews as possible to let know everybody how much they sucks !! in the end i called another florist, a real florist, not some sort of an online shop, talked to a real person, paid with credit card over the phone like in the good old days ... do yourself a favor, call an actual florist, talk to a live person and make sure to support a local company ... not some sort of online business making money on the back of a 3rd party florist”

Helpful Report

Posted 3 years ago

“WE WILL NEVER USE THIS COMPANY AGAIN! This is a honest review of our recent experience with bloomex.ca. Not only did they fail to deliver the bouquet of flowers on the confirmed day but they also delivered flowers that were rotten, limp, and dead. The enclosed card was also damaged and dirty. We have posted a photo of the flowers received on this review site so that potential customers could see just how poorly bloomex.ca fulfills their customer’s orders. It is a shame that in these difficult times bloomex.ca is choosing to take advantage of customers by providing poor quality service and products. We wanted to share joy and love by means of a bouquet of flowers for our family that we are unable to visit on their anniversary due to the virus. Instead they received embarrassing trash that is not fit for our worst enemy.”

Helpful Report

Posted 4 years ago

Bloomex is rated 1.4 based on 223 reviews