I placed an order AFTER confirming they delivered to my location. They charged my credit card and 24 hours later told me they did NOT deliver to my location. So why did you take my money? I asked for a refund. They said they would have a "partner" deliver but, the partner couldn't get there until FIVE days later. I explained this was for a party and FIVE days later no one would be at the address. Again, I asked for a refund. I was told I would get one in 24 hours. The next day I received an email stating my order was "on hold". Management had reviewed my case and because I did not respond to "alternatives" they would attempt to deliver again (in 5 days). I called again for the FOURTH time. Again, I demanded a refund. I was told there was no way to get my money back because I had not responded to management's request for alternatives??!?!?!?!?!?! I re-stated there were no viable alternatives. The party was over; delivering flowers after the fact to an address where no party was taking place is not an acceptable alternative. I DEMANDED a refund. Again, I was told it was being reviewed by management. Clearly this place is a SCAM---- why confirm the address is in your delivery area if it is not? I'll tell you why. So, they can take your money and never give it back and not have to deliver any product. I will be pursuing legal remedies. I'm due a full refund and clearly, they are not giving me my money back!