If I could give them zero stars I would. This is the worst customer service experience I've ever gotten. Misleading, deceitful, late, arrogant ... everything that a business dealing with human emotions should never be. When you order one thing to be delivered on a certain day, because it matters (!) and it gets delivered, without any notification the day after... and you get, instead of white and lavender breath of fresh air bouquet that I've ordered, a lovely Thanksgiving bouquet delivered to your daughter, the day AFTER her birthday - I am sure you too would get upset, feel deceived and misled by the company's commitment AND the hefty price you paid. I got an email at 12:32 am the day after (Aug. 26) that my order was "in packaging", than another one at 8:19 am that it is "in transit" and when I called them to inquire about my order not being delivered when it should have been, there's no "available representatives". "Please leave your name and order number and the first available representative will call you back!" Ah hour later ... no call. I call back, but time I press #1 "to place an order". Wham!!!! Someone picked up right away! And then the agony that lasted more than an hour began... lying about the text message sent... lying about the email sent the day prior, when the delivery was ordered for (Aug. 25)... and a cherry on a cake was when the "manager" said: "We will make it bigger." Oh darn, I've already paid for the "super-sized" bouquet 💐, so I think he meant the Purolator delivery dude, already en-route to Pemberton was going to pick few daisies our of his ---(garden) along the way and stick them in... Everything about this company is deceiving, unprofessional and unreliable. As when I was placing an order, over the phone, the representative NEVER mentioned they didn't have a "partner" in Pemberton, although he took the time to check the address and charge me EXTRA for the delivery, which I found out about the day AFTER the delivery was requested for. Had I known I would have ordered from the local florist and be sure my girl gets her gift on time and fresh! And in the end these are three dead balloons and the flowers she got... Beware of such business practices. I've learned my lesson. Bloomex happens to be THE WORST experience I've ever had as a consumer of various services. And I am about to become a member of "Bloomex Sucks" group of almost 3K members. I wish I had found them sooner..