Infuriating to say the least. My boyfriend is currently out of state & I was feeling a little lonely therefore he made an order from Bloomex on Thursday so it could get here for either Friday/Saturday. He payed the quick delivery as it was advertised that it would take a day. Anyways Saturday comes & still no flowers, I try calling customer service and nobody answers so I head to the live chat. I was assured it would be there before 8PM and not to worry. It never came. I waited a full week and it finally came, I was beyond upset. I actually got in touch with someone on Tuesday and they were saying the same but nothing came. Delivery wasn't even the worst issue. He had gotten a huge bouquet of red, white and pink roses with a card & a teddy bear, it was 70$ before everything. I can't even make this up but there was about 7 flowers in the bouquet, 3 red roses and 4 pink carnations. They were so small and barely even bloomed. Absolutely nothing like the picture they advertised online. And the card, they glued an uneven piece of white paper inside with a printed messaged, looks like a 4 year old made it. The teddy is about the size of my toe. I had never seen such horrible advertising, it was all false. I called about 4 times with no answer, so I emailed. I sent in pictures I took to compare whats shown online. I was responded to a day later saying it was sent to the manager, he only contacted me 2 days later. A long paragraph was sent saying how my bouquet was beautifully done, nothing was wrong with it, the delivery was correct & theres nothing they can do about it. I was in shock considering its not rocket science to know how obviously false their advertising is. I give them another call, finally someone picks up, I had to leave work to do this. After my loud complaining and frustration taking over, I was told it still looked beautiful but then I realized he was re reading the email trying to get rid of me. Long story short with my yelling & hard head he offered to send me cookies? I told him no, I expect a brand new bouquet of flowers shown exactly how its advertised online. It took me 30 minutes to do so, refused to let me speak to a manager, but he agreed on sending me a new one and would be here in 4 days. I will follow up on this when I receive the order. All this to say, coming from a marketing director, the advertising is beyond false and needs to be reported immidietly and customer service needs to be taken care of. I had never dealt with such a horrible company. i really hope they make up for it.