BUYER BEWARE: BLOOMEX Lacks reliability, quality assurance & customer centricity A great concept for widespread flower delivery but BLOOMEX needs to work on the fundamentals of quality and customer service. Here is my unbelievably poor experience for order 3940455: 1) It was one of the coldest days of the year and the delivery guy leaves the flowers on the porch in sub-below zero temperatures. Flowers were not found till later that evening at which point they were damaged (see pictures). ------Why didn’t the delivery guy ring the door bell (the recipient of the flowers was home…I paid extra to have them delivered that day knowing she was home.)? ------Why didn’t the delivery guy follow the clear delivery instructions which said to call when delivering? ------Why would BLOOMEX policy include leaving flowers on the porch in such weather, damage is undeniable? 2) I called BLOOMEX and yeah I get it BLOOMEX needed proof that the flowers were damaged. So now the gesture of appreciation, that I had intended for the flower recipients are now inconvenienced to take pictures and the timeliness and reason for sending the flowers is now spoiled. But yes I sent the pictures and a full explanation of what happened. 3) Hearing nothing I called this morning Monday (3 days after the delivery was to occur). To add insult to injury I am connected to Manager “Abu” who proceeds to aggressively tell me that he sent me an email response (which I did not receive), he further does not listen to my concerns and then essentially tells me my only option is that flowers can be resent. I’m not able to get a word in and then he hangs up. Unbelievable!!! I’m so dumb founded that I called back and was told I will get a call back for which I CONTINUE TO WAIT. So in a nutshell thanks to BLOOMEX: I lost my money. I did not get the product I paid for (what was delivered was also not what I ordered). Bloomex spoiled my gesture of thank you towards my friends. I have been treated with complete disrespect by BLOOMEX representative Manager Abu. BLOOMEX has offered me no compensation. BLOOMEX = Disappointment!