On February 22 2023 I ordered a beautiful, full bouquet with large bright flowers for my sister's birthday. I paid over 80.00 for it. What she received was completely pathetic. When comparing the actual product to the advertisement, there is zero resemblance to the product in the photo. I reached out to Bloomex and their response was to say that it met their quality standards. The bouquet had the wrong colour of flowers, wasn't wrapped and presented as expected (which was an extra charge); and most importantly it was missing some of the important floral details that were the reason I purchased it in the first place; but they didn't care about that and insist that the bouquet received has the correct number of stems, which is impossible as it's missing specific flowers. They have refused to give me a refund despite the website ensuring customer satisfaction. The reviews from their site are absolute garbage, as they indicate a high percentage of customer satisfaction. That couldn't be further from the truth. I only wish I had thought to look for more reviews before purchasing. If I had, I would have seen that their overall customer rating is atrocious and the reviews are filled with similar experiences to my own. I am filing a complaint with the BBB in hopes that I will receive a refund and keep others from going through this. I strongly suggest that anyone looking to order flowers should look elsewhere. The photos on the bloomex site are completely misleading and their service is non-existent. The real flowers in no way resemble the picture of the product ordered, no refund has been given by their atrocious customer service, and they continue to say that the flowers meet their standards. Their products and service is SO bad, even CBC is calling them out! https://www.cbc.ca/news/canada/online-florist-delivery-marketplace-1.4913560