I received a small tulips bouquet of mixed colours from a friend when I was very sick. When the flowers arrived they were not at all fresh. In particular the 3 purple tulips were already gone: wilted and dry on the edges. It was very disappointing. I sent 5 emails over the next week and made several phone calls but did not receive ANY communication back. Finally 3 weeks later I called again and was told I should have called within 24 hours. Yet I had managed to send photos taken just 2 1/2 days after arrival which showed have pitiful the flowers already were! I feel very disappointed and frustrated by this poorly run company. Customer care is none existent. Waste of time. Give your business to a real florist.