Christina 4145958
Please do not order from this company. Terrible customer service and the flowers were delivered a day later than they said it would be. Bloomex asks you to create an account when ordering so I did because I wanted to track the order and make sure I could see any changes. Creating the account was useless. First, I couldn't sign in even though I just created the account and registered my email and all of that. So I had to change my password 15 minutes after creating the account only to sign in and see there is no record of my order history. I had to call them because I had received three emails saying that my order had changed. Considering I just spent $80 on flowers, I wanted to know what these changes were. I called Bloomex, and I was greeted with one of the most lackadaisical and "too aggressive for the question I was asking" agent. He kept telling me there must have been a glitch with the website but that it would be sorted soon and I could check my order. I confirmed that they got the order and that nothing had actually been changed. He said "don't worry don't worry, your order is here I see it". I told him I understand that you can see it, but I have received three emails now about changes to my order. Again he told me that everything was okay and then asked if there was anything else he could do for me. I replied that yes, you can tell me why I'm receiving these emails and why I can't sign into my account. Then he got upset because he assumed I was stupid and rudely said "I see you order ma'am, it's here" Dude, someone just died and I want to make sure the flowers I purchased actually get to their family. They flowers were supposed to be delivered the next day, but they weren't, they came two days after I ordered. The delivery person just left them on the recipient's doorstep in 30+ degree heat. For my understanding they didn't even ring the bell/knock on the door. Can't wait for those flowers to be wilted!
8 months ago
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Bloomex has a 1.4 average rating from 247 reviews

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