Do NOT use this florist. The flowers my daughter received look nothing like the ones I ordered. I have used them before and now wonder what the others looked like - I was thanked but never saw a photo - perhaps my friends were too polite. Anyway - I called and was told to write and send a pic, which I did. 9 days later I had heard nothing - though it seems the company did reply but I never received it (??). Anyway - I was told that the on-line pics are 'representations only' and there is no guarantee that the flowers will be the same. (So how are buyers supposed to select??) The man with whom I spoke said that the picture was not from different angles and so they could not accurately assess the quality of the flowers - though as I pointed out it was clear that the flowers were totally different. When I ordered I specifically asked whether those flowers were available and was told yes. I also paid for 5 extra stems - the actual bouquet would have been impossibly small had those stems been removed. So - this is a rip-off and I feel as though I have been duped. I have since googled the company and found that CBC did a Marketplace program on them because of complaints and not one of their 5 orders was satisfactory. I was offered a $20 credit towards my next order, which would mean spending more $$ with Bloomex, which is never going to happen. I was unable to speak to someone in authority - a manager, supervisor - and feel sorry for the front line telephone operators who have to deal with customers' disappointments. Go somewhere else - anywhere has to be better than this.