Terrible Experience with Bloomex (Order #4361368 - March 12, 2024). I placed an order (#4361368) on March 12, 2024, for a special occasion, hoping to send a thoughtful gift to my sister in Canada. However, the entire process was a complete disaster from start to finish. No flowers were ever delivered and Bloomex are refusing to refund my money. Firstly, Bloomex unilaterally changed the delivery date without consulting me, citing logistical reasons. Despite my concerns, I compromised by agreeing to the new delivery date, thinking, if the flowers were to arrive sooner than the occasion that was better than later. Bloomex then left me completely in the dark about the status of my order. Their promised updates and promised store credit for compromising on the earlier delivery date never materialized. When I reached out to inquire about the delivery some days later, I received vague responses and no confirmation whether the order was actually delivered or not. It wasn't until I escalated the issue that I eventually learned my order hadn't been delivered due to a "courier mistake." I had to chase down this information. Despite admitting fault in writing, Bloomex are refusing to issue a refund and instead are offering to resend the order or provide an in-store credit. Why would I want in store credit for a company as unreliable and uncommunicative as this? Their unwillingness to take responsibility for their mistakes speaks volumes about their lack of integrity. I have received neither goods nor services in exchange for my hard earned money. I am left with no choice but to escalate the matter with my bank and will be requesting a chargeback on my Mastercard. It's unfortunate that Bloomex's incompetence and disregard for their customers forced me to take such time consuming measures. I strongly advise others against doing business with Bloomex if you value reliability, transparency, and actually receiving goods or services in exchange for your money. Save yourself the hassle and avoid being scammed by Bloomex at all costs.