I ordered a cookie basket to be delivered in Kelowna B.C. to my daughter. On the day before it was to be delivered, I was told the delivery service was having technical difficulties and it would not be delivered the next day as scheduled. Oh, and they don't deliver on weekends so my "next day" delivery actually took 5 days. I complained on Day 4 and they said they would send the order out again. Day 5 my daughter got a basket of crackers, tea, and candy - NOT ONE COOKIE. On day 6 she got a second basket identical to the first one. NOT ONE COOKIE. Again I complained and they said they had the right to substitute for items they did not have. I was not notified that they did not have ANY cookies in stock (so why do they have it available on their website?), nor was I given the chance to change my order. I will NOT be ordering from them again.