I will NEVER order from Bloomex.ca again! After having difficulty trying to place my order online, I spoke with a rep who took my order manually. I was assured the recipient would receive it a few days later on Saturday. The address was confirmed. On the morning tha it was to be delivered. I received an anonymous text stating the address was incorrect. I called Bloomex again to inquire as to why the delivery didn't happen and they gave me a totally different reason....stated it was given to a different courier service because it was outside of their delivery area. I was then told the delivery would not happen until the following week. I stated that was unacceptable and asked to speak to a manager. The request was debated and i was told they would tell me the same thing. I insisted that I wanted to speak to a manager again and was told I would receive a call within 24 hours. Well, here it is 5 days later and 2 more follow up contacts later (being told the same thing, that a call would be made within 24 hours) and still no call back. I cancelled the order and requested reimbursement. To date no refund. This company has the worst customer service. I would not recommend them to my worst enemy!!!!!