I ordered condolence flowers for my son and fiance and was VERY disappointed. The flowers arrived a day late, the delivery person just left them by the door even though they were home... he didn't even ring the doorbell. The flowers were supposed to be in a beautiful blue vase, and instead were just in a block of floral foam in a box! The flowers were much lower quality than advertised and they were very sparse. Not even close to the picture on the website. I called to complain and they never apologized or even sounded empathetic. They said I had to email in my complaint with pictures, which I did. It's been 4 days and I have heard nothing. I will never use this company again and I am telling ALL of my friends!