I feel better off than some of the other unfortunate buyers but, even so, my stress levels were sky-high trying to deal with this company. No replies to any emails and, as already mentioned, I ran up high bills in trying to get through by phone. I waited patiently for 21 days and then started to wonder what was happening. By 31 days after my initial order, I realized there was something major amiss and escalated my complaint. The company should not have taken on more orders than they could manage: it seems unfair on all the people waiting for their goods to arrive, causing anxiety in an already awful situation. I was lucky enough to have paid by a method which meant I could get a refund quite quickly.