Very bad service. Placed expensive order at 10.15 am for delivery to a patient by 12. No sign of it till past 3pm . Calls to agency u answered - kept me on hold for 20 minutes! I held on thinking they would answer. Support mail came back as not valid. How to contact? After leaving a very bad review , the order gets delivered at 9pm ! Don’t know how the condition of cake was ! The patient was not allowed to eat bec it had become stale after 9 hours outside. Never order from these guys again. In fact, this has left a very bad impression on other floral agencies for no fault of theirs.