I ordered flowers on 14th Feb for same day delivery. My order was punched giving "delivery before 8 pm" tag. No delivery happened till evening. At 7:45 pm, I checked the "track delivery" status and saw that delivery was shifted to next day. I asked the team to either deliver same day or refund the money. No one responded. Next day, I send an email also. Initially no one responded and later the team (without an apology), just wrote that refund is not possible. I followed it for few days and eventually gave us. Will never use this site again. (Order No BV2260227)