Had the worst experience ever! I wish I could give a zero rating to this. I wish nothing but the worst to this business and hope with such service, they close down for the betterment of humanity! First, didn't get the item delivered on the day it was supposed to go out, then I get a call from them(12:21 PM) saying the item I ordered is not available, I told them to cancel my order and refund. I had purchased a caranation bouquet with a vase. First, they didn't listen to me, second, they sent a cheap rose bouquet which costs on their website less than what I have paid and a fish bowl instead of a vase! If I wanted roses, I would order them!!! The person I sent it to hates roses. I tried calling their customer care number, I kid you not, it kept on going for an hour and no one picked up!!!! I have the video proof of that. Also, they had sent an email parallely(12:13 PM) that they are waiting for me to make a choice(which was that one cheaper option) and no other option and said if I didn't respond it 2 hours, they'll proceed with sending me the cheaper option. I replied at 1:02 PM mentioning the cancellation of the product and LO! 2 minutes later, that cheap bouquet with slightly wilted roses was delivered with that joke of a vase! I again wrote back to them saying to rectify this error, but haven't heard back from them still. How can such people be out here scamming people like this!!! Just disgusting!!!!