I am Wg Cdr Dr. Sudhir Ketkar, located at Nagpur. My son in law ordered some flowers to be delivered on my wife's birth day from UK. He was informed that none of the recipents are answering the phone. I checked. There were NO missed calls. I tried to call, but I was made to wait for over 10 minutes with automated answering. After a long wait I had hung up. It seemed that once the services were paid for the philosophy of the company was " hell with the customer" I am absolutely shocked and ashamed of such companies which are still existing and may be flourishing with their such putrid work culture. It is now past 6.30 PM here and the flowers are yet to be delivered. I hope the management is awake and alive to recognize the failure. Potential customer friends please be weary of this company. And never Pay upfront. All you will get is frustration. It is up to you folks what you think of. The above experience is real with no exaggeration . Cant have photo of flowers as I have received none.