This was received for the product ordered on 1st feb 2023-We've update for your complaint 28480 for order #BV23131455. Complaint Type: False Update Message: WHERE IS THE PRODUCT Update: Thank you for contacting us. You have placed an order for a customized/personalized product which will be delivered via courier in 10-12 days after placing the order. This information is clearly mentioned in the shipping instructions of the product page on our website. Your personalized order is already processed and shipped. You will receive the courier details and tracking URL shortly. For further updates, you can visit our order tracking page on our website. No return or refund is possible in case of personalized orders as they were already shipped on the same-day. We highly appreciate your patience and co-operation in this matter. Thanks, Bloomsvilla Support its 3 march today the product never reached