I ordered two bouquets for a friend on jer birthday to be delivered to Kaithal yesterday evening. To be delivered to in the first half of the day which was between 8 am and 12 pm. Suddenly at about 10 am today I get a mail to say those flowers cannot be delivered and red roses can be sent instead. And if they don't hear from me in two hours they will proceed with the substitution. Since I saw it only after two hours I asked them to go ahead. Then changed my mind. I don't know what will happen now. Perhaps they will send those damned red roses. And charge me for orchids and carnations. Red roses? I can get them at every street corner. Perhaps thisis how this bloomsvilla makes its profits. Charge for something different and send the ubiquitous roses. Had there been a negative rating I would have rated it negative 10 on a scale of one to ten. Remember that your template of politely worded mails are no substitute for what I ordered. Cancel my orders and refund my money. No thanks. You don't deserve it. This is totally unprofessional conduct. A breach of contract A breach of trust. Shame on bloomsvilla.