I even dont want to give a star!!!!!!! I previously had a great experience with Bloomsvilla, but this time has been extremely disappointing. I placed an order on May 11th for delivery on May 12th. After multiple emails, I finally received a response on May 14th stating that the order had been delivered, though I never received anything. They then offered me a gift card and suggested canceling the order. I clearly stated that I neither want to cancel the order nor accept a gift card, I simply want either a refund or my order delivered. After asking for my address and order details again, they came back two hours later saying the order is "on hold." At this point, I’m completely confused by their handling of the situation. This has been the worst customer service experience I’ve ever had.