Pathetic service . I’ve sent 10 emails about canceling the order as the flowers were mean for mother day and were not delivered because I was advised an address is missing which is in acceptable . No one is taking the responsibility or the ownership of the inbound emails and keep asking me for an address update. I have explained clearly to cancel the order as it defeats the purpose if the flowers are sent now . This company should work on customer service skills and hire better staff who understand the importance of corresponding during peak days like Mother’s Day or any other occasion . Flowers are very rarely sent in a random day . Take the escalation seriously and act in it to refund the money back