On Monday I called about making an appointment for warranty work to be done on my cabin. The operator past me on to a VP but I had to leave a message. By the next day I called again since I did not hear back. I had to leave another message with someone else and I did not hear back from that person either. On the third day I called back and the operator sent me to Nicole who I finally was able to talk to a person. She said she would look into it and get back to me, but so far I have not heard back from her. There customer service use to be very good years ago when I bought my cabin from them. Now it sucks. On there website it says they give a minimum 10 years warranty on structural problems. That is what I am trying to get them to fix.