Update. I still have not received any satisfaction from Blue Ridge Log cabins. I did finally get to talk with a human and her name is Kelly. When I first talked with her, she told me the vice president told her that structural damage is not covered because it would probably. On their website, it does not state anything about Wood not being covered as they build only log cabins modular homes. The warranty states structural damage is covered for a minimum 10 years. I am still waiting to hear what they have to say. Today I had a private contractor, come and look at the problem with the Ridingwood on my soffits. He stated the soffits were not installed properly as they were not sealed to keep water from getting between the shingles and the soffit wood. He also found more rotting wood and other soffits and it would cost around $900 to repair. This company used to have a great Customer Service 10 years ago but not now and they don’t back up their product as they used to.